Stop adverts with audio

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  • Problem
  • Updated 5 years ago
Why is it, that despite a gazillion others requesting the same thing, that you totally disregard our requests and continually insert adverts with audio - generally loud? Please, please me (us) and just do the right thing and turn the audio off once and for all.
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Tawd

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Posted 5 years ago

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Zac Johnson, Official Rep

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These ads violate our established ad policies with the advertising networks but occasionally (or often) they erroneously disregard our settings and send in an ad with audio.

We do not earn more money from these audio ads (since they run by mistake), nor do we do it intentionally or maliciously, it is just an error due to the fact that the ad networks serve tens of millions of ads across all of their sites and they are not incentivized to bulletproof their QA process.

When we are alerted to these incorrect ads that slip through, we notify our ad network and cross our fingers that they do the right thing and block the ad that is making noise. Unfortunately AllMusic is a relatively small fish in their big pond and we don't get the level of service that we feel we deserve, and consequently the level of service we can provide to you ends up suffering.

Apologies. We do the best we can with the tools that are available to us.
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steven

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This reply was created from a merged topic originally titled annoying.

is there any reason why you cant shut off your ads when i am trying to hear cuts from cds? sometimes there are 2 ads running, very annoying
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Zac Johnson, Official Rep

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This is the information I get from our ad provider after sending in numerous complaints about non-muted ads:
I was reviewing a report about non-muted ads on allmusic.com. As I have mentioned before, there are going to be RTB buyers in LRC that utilize technology that can override your muted settings on the video player. It is only retroactively that the buyers may be identified and pulled from buying this inventory in LRC.