Technical problem with the view of the AllMusic pages.

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  • Updated 5 years ago
The AllMusic pages are not shown correctly. The pictures, texts, links, everything jumps from the left to the right side and back and forth. Sometimes the text is not even complete, half of it is "outside" my browser window. I tried Firefox, Chrome, IE, Safari and Opera, it doesn't help. I made screenshots and I would like to send them to you, because there you can see what I mean, it is not so easy to desribe.
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Frank Gertzmann

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Posted 5 years ago

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Zac Johnson, Official Rep

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Hi Frank,
We had another user describe this same thing and send us a video of what is happening to him. We'll take a look.

I know you said it is happening on multiple browsers but if you can send us the info from this page, it will help us.
http://www.whatsmybrowser.org/
(Edited)
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Frank Gertzmann

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Hi Zac,

thank you for your reply. Here are the browser information you asked for:

http://whatsmybrowser.org/b/OYEI0CE


And three screenshots that might discribe the problem a bit better:






(I already tried to disable Add-Block, but this doesn't make any difference. And I use "Tab Utilities", but the result is the same without it.)
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Zac Johnson, Official Rep

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We've rolled out some changes last week but some folks are having issues. Some people we've talked to have cleared their browser cache and that has repaired it.  

Would you mind clearing your browser cache and letting us know if that fixes it? Not sure if it will work the same for Windows XP but it's worth a shot.

This info may be helpful:
http://www.wikihow.com/Clear-the-Cache-in-Firefox

Browser cache is a tricky thing...the browser tries to save time and bandwidth by capturing certain elements of the website and showing them to you over and over again. When a website changes their structure, sometimes the site is expecting a certain new structure but the user's browser cache is still holding on to the old structure until it gets replaced.

I might suggest clearing cache then re-starting your browser. It might take a couple tries to fully clear out the old info and grab the new. 

Another thing to try in the meantime might be to make your browser window very narrow so that it looks more like the width of a mobile phone. At least that way all of the info will be accessible on the page:

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Zac Johnson, Official Rep

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I think we have figured it out.

If you use the browser's zoom function, it breaks the container holding the body content.
I suggest clicking CTRL+0 on a Windows machine (CMD+0 on a Mac) to get the browser view back to the default zoom level and the page should work.

If you have manually overridden your minimum text size in your browsers, this may also be breaking the page.

We'll work on our end to get the zoom to play nice with our new header.

Thanks.
(Edited)
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Dirk Dagger

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In Firefox, to fix the layout, hit Cntrl-0 to reset the page zoom
(Edited)
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Free Lancer

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Thanks! CTRL+0 works for me to "resolve" the problem with the content movin to the right. Scrolling one line down "resolves" the prob, too. But it's still a workaround. Do you guys intend to fix that?
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Zac Johnson, Official Rep

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Yep. As I stated: "We'll work on our end to get the zoom to play nice with our new header."
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wijnands

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I think you got more of a problem than that. I never zoom in firefox and I also get the same issues. Scrolling down sort of fixes it but.. there's something weird in the hover functions in your stylesheet I think.
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Thomas Linker

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This reply was created from a merged topic originally titled Top of search result page displays WAY right of where it should be.

When I first see a page following a search, most of the content is shifted off FAR to the RIGHT of where it should be. If I scroll down just a little, it recenters to normal position and is OK, but it's disconcerting that I can't read the page until I scroll it.
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darren

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This reply was created from a merged topic originally titled display change doesn't work on 16x9 widescreen monitor.

You're website no longer displays properly on my 16x9 monitor. I love your content, but this display problem is forcing me to find an alternate website to use.
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beckfield

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This reply was created from a merged topic originally titled Web page is out of alignment on first arrival.

When I first arrive at allmusic.com, the main screen is all out of alignment. The title bar is there, but it extends vertically to take up half the browser window. The main content is pushed off to the right, so it is mostly off-screen. If I scroll down, the page realigns like it's supposed to.

Similar problems occur when I'm looking at an artist page.

I am using Firefox 33 on Windows 7.
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beckfield

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Operating system:  Windows 7
IP address:  [hidden]
Javascript enabled:  Yes
Cookies enabled:  Yes
Flash version:  15.0.0
Java version:  1.7.0_71
Websockets supported:  Yes
Browser size:  1552 x 982
Screen size:  1920 x 1200
Color depth:  24 bit
Your full user agent string is:
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

Moments ago I updated Firefox to 33.0.2, but it didn't help the problem.
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Zac Johnson, Official Rep

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Hmmm... your setup is almost identical to mine.

One last annoying question. If you go to Tools -> Options -> Content -> and then click on "Advanced" is it similar to these settings?

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beckfield

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Aha. 

In the Advanced screen, I do have the minimum font size set to 13.  I assumed the "Allow pages to choose their own..." setting would override that, but apparently not.  If I set the minimum font size to 'None,' the allmusic page looks good.
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Thomas Linker

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FYI my browser info, if it helps:
http://whatsmybrowser.org/b/T8BNCIM

and my settings are identical to those beckfield reports.
(Edited)
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Zac Johnson, Official Rep

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Hi Thomas,
It looks like Beckfield was able to solve the issue by going to Tools -> Options -> Content -> and then click on "Advanced"  and setting the "Minimum Font Size" to "None"

We're still working to fix this globally so that folks can override their browser font size to their heart's content, but this may fix it for you in the meantime.

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Zac Johnson, Official Rep

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Folks,
We believe we have this issue resolved.
You should be able to zoom in and tweak your font size settings without having the page jump around.

Thanks for your patience with this one.
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wijnands

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I don't care about zooming but it does look like the problem is indeed fixed. thanks!
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beckfield

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Looks good on my system.  Thanks!