Tracker is not loading.

  • 4
  • Problem
  • Updated 5 years ago
I've been trying for several weeks and my tracker does not load. I've tried in IE, Firefox and Chrome and I've also logged in with my email as opposed to my FB....
Photo of Misty Gregg

Misty Gregg

  • 4 Posts
  • 0 Reply Likes
  • sad.

Posted 5 years ago

  • 4
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
Hi Misty and Cassandra,

It sounds like you might be experiencing a javascript error. Here's how to test if that is the case:
Using Chrome, bring up your tracker page, then right-click anywhere on the page, then click "Inspect Element." From there, click on "Console" (all the way to the right, as seen below):




From there, let me know if you see any errors listed, which will be displayed in red type. ^^
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
Hi all! Our engineers have issued a fix for this problem — please let us know if you continue to have problems loading your tracker!