Tracker will not load

  • 10
  • Problem
  • Updated 5 years ago
Won't load at all when I click Tracker. Loading gears turn forever... The app has been working great for the past few months, but not today for some reason. This just started in the past hour or so. I texted a friend to see if his is working and he said it isn't working for him either! Thanks.
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Khatie

  • 14 Posts
  • 4 Reply Likes

Posted 5 years ago

  • 10
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Jen

  • 224 Posts
  • 19 Reply Likes
Official Response
Thank you for your patience. Our engineering team is working to resolve this issue which affects Facebook logged in users. Tracking shows, viewing your schedule, marking episodes as watched and viewing your tracker will not work on the app until the issue is resolved. We hope to get a fix out for this today.

If you are able to use a username/email and password to log into the app, you should be able to see you tracker. If you have only ever used Facebook to log in, you'll need to use the mobile site (on your phone's browser) to see your tracked shows until we can give you a password tomorrow or fix the Facebook authentication issue.