Twitter login NOT working

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  • Problem
  • Updated 6 years ago
  • In Progress
Sidereel Twitter login doesn't work. and hasn't worked for at least a month now :( I click login with twitter, I sign into twitter, I authenticate twitter, and it takes me back to the login page. Doesn't log me in no matter what. I tried this on safari, chrome, and firefox. Cleared and reset cache cookies and everything. No luck! Used to work fine and now it doesn't work at all. Would make a new account but sooo frustrating to loose all my tracked shows.
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Shahan

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  • mad, sad, frustrated

Posted 7 years ago

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Alex

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Hi Shahan! So sorry to hear that! What's your username, and the email associated with your account?
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Shahan

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shahanfarooqui@gmail.com
shahanf

thats my twitter info

thanks for taking time with my problem!
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Alex

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Hi Shahan, when it takes you back to the SideReel login page, does it tell you that your account has not been confirmed yet? It looks like you're likely unable to log in because your email address has not been confirmed.
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Shahan

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No it doesnt. It takes me back to the login page as if i hadnt clicked the sign in with twitter button. I can keep clicking the twitter button to sign it and it loops and loops without signing me in. I get no warning or anything. I dont think i ever connected my email to the account because i just used twitter to create the account in the first place.
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Alex

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Hi Shahan,
I just resent you a confirmation email to your 'shahanfarooqui@gmail.com' address. Try confirming it and let me know if it lets you back in!
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Shahan

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Thank Alex! It worked! I'm very impressed with sidereels' support!
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Alex

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Yay! Glad to hear it! I appreciate the update; please let me know if anything else seems to be giving you trouble.
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Estefania Andrade

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Same thing here. It doesn't login. takes me back to the login page, and it never logs me in with my twitter account (all the info has been confirmed as well)

twitter user- tefa1386
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Alex

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Hi Estefania, according to our system, your account was never confirmed. Do you have an email address I can direct the confirmation email to?
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Alex

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You should receive a confirmation email shortly - let me know if you're still having trouble regaining access to your account!
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Estefania Andrade

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it worked! thanks
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Matthew Finch

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Hi this is doing the same thing to me. Haven't been able to login in for quite some time.
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Alex

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Don't be sorry! What happens exactly when you attempt to log in via Twitter Connect?
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Matthew Finch

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It takes me to the twitter login authentication page, I log in and it redirects back to the login page of sidereel, but hasn't logged me in. I could maybe try the authentication email link again? I deleted this morning though as everything was working correctly. Or is there anything else it could be?
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Alex

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Hi again - can you send us a screenshot of the Twitter authentication page as well the page it redirects you to after the Twitter auth? This will help us take a better look! You can email them to info@sidereel.com.
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Matthew Finch

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Hi sorry I meant to post ages ago that everything is working great now. Thanks for your help and sorry sor not posting to say its sorted. Forgot about it.
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Alex

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No worries, Matthew! Glad to hear it!
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samim

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my login via twitter does not work anymore, whats happening? i don ́t have a seperate email/pw attached to my account(inc. favorites i would like not to loose)

This reply was created from a merged topic originally titled
my login via twitter does not work anymore.
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Alex

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Hi there! We should be able to sort this out - what's your SideReel username?
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samim

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@samim
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Bobby

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I'm having this same problem as well. It just started a couple days ago and I've been using my twitter to log in for months so I'm not sure what happened haha. It just takes me back to the sign in page every time I try to log in through my twitter. My email is bobbyleaburchill@hotmail.com if you need it like for the previous entrees above. Thanks =)
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Alex

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Hi Bobby - what's your SideReel username?
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Bobby

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I think my username is "Bobby" because that's what showed up in the top corner the last time I signed in (normally it would always just match whatever my name was set to on twitter).
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Alex

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Hmm okay - no worries - just trying to find you in our large database! What about your public profile URL?
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Kiera ❤

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I'm having trouble logging in via twitter also!
Username- HeartlessKee
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Alex

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Great - try again and see if it works!
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Kiera ❤

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Still doesn't work.
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Alex

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What specifically happens when you attempt to log in?
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Alex

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Wait a second - the email you gave me is actually for a Facebook-Connected account with the username 'She Profashional'. If that's not the account you're trying to access, I'll need to know the email that's associated with the account you're trying to log into.
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Joe

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I can't log in with Twitter. MadMacs77
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Joe

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yuppers!
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Rain

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Hi Joe--

OK, great! If you give me your email address, I can send you an email that you can then use to "re-confirm" your account.

Thanks,
Rain
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Rain

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Hi Joe--

I've sent you a confirmation email. Follow the instructions within it, and hopefully it will solve this issue.

Let me know how it goes.

Thanks!

Rain
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Joe

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Ignore that. I'm logged in to Sidereel now :)
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Rain

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Hi Joe!

Great news! Glad it worked out. Let me know if you have further problems with it.

Thanks!

Rain
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Nishita D'Souza

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Hi I'm having the same problem. When I use twitter to login it takes me back to the login page.
twitter username- nishitadsouza
email- nishita_dsouza@hotmail.com
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Rain

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Hi Nishita!

I've had another confirmation email sent to the above email address. When you get it, go ahead and confirm it, and try logging in again.

Let me know how it goes!

Thanks,
Rain
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Nishita D'Souza

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Hi Rain,
It works perfectly! Thanks for your help.

Have a great day,

Nishita
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Paisa Carrillat

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Hi! Having trouble as well with my login twitter user! @pcarrillat. Thank you in advance for your help!

Cecilia
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Rain

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Hi Paisa!

It looks like the issue is you never confirmed an email address. You have a year after signing up to confirm an email address, and it looks like that year ended on March 2nd.

If you give me an email address, I can have a confirmation email sent to you.

Thanks!
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Ragnhild Dal

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Hello!

I have the same problem as everyone above. My twitter is @fiskefjes and my email is ragnhild-dalslaaen@ntebb.no. I have never used anything but twitter to connect my sidereel, and therefore I've never gotten a confirmation email either? Thank you!
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Rain

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Hi Ragnhild!

I am trying to locate your account, and can't seem to find it with either your email or your Twitter handle. When you're on Twitter, does your username display differently from your @ name? (For instance, sometimes people display their full name, which is different than their twitter @ name.)

Thanks!
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Ragnhild Dal

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Hi! https://twitter.com/fiskefjes this is my twitter, if that's any help? my twitter name is just "miaou"
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Rain

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Hi Ragnhild,

OK. I think I've found your account. Does this one look correct?

http://www.sidereel.com/profile/ragnh...

Thanks!
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Ragnhild Dal

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Yes! That's the one :)
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Rain

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OK! I have added the email address ragnhild-dalslaaen@ntebb.no to that account. A confirmation email should be on its way to you. Just follow the instructions in the email, and you should be good to go.

Let me know if you continue to have issues!

Thanks!

Rain
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Jennifer Jeavons

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Hi I am having this problem too but with FB account. My email is waterproof_tears@hotmail.com. Thanks
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Chambrez Zauchenberger

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Hey, I'm having the same problem of trying to sign in with twitter and it taking me back to the login page as if nothing had happened each time (after authorising the account).

My twitter name is: chambrezzita

Thanks!
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Rain

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Hey Chambrez,

I can't find an account under the name chambrezzita. There is one under the name Chambrez. Could you take a look at this profile page, and tell me if it's yours?

http://www.sidereel.com/profile/09266...

If it is, we'll have to set up your account with an email address, that way you can confirm it and log into your account.

If you'd prefer not to post your email address here, you can get in contact with me via Customer_Support@sidereel.com.

Thanks!