Unable to register

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Email registration is not working- i've tried everything in your FAQs. The email seems to just not be sending from SideReel. I've been trying to register for 2 weeks.
Photo of Matt Brady

Matt Brady

  • 0 Posts
  • 0 Reply Likes
  • sad

Posted 9 years ago

  • 1
Photo of Kendra

Kendra

  • 1818 Posts
  • 101 Reply Likes
Official Response
Hi Matt, we've had some issues particularly with hotmail accounts not receiving the confirmation emails, so if you're using hotmail, I'd recommend trying out another email address if you have one.

If that's not the case, let me know what email server you're using plus confirm with me that you've not only tried lowering security settings on your email, but added info@sidereel.com to your contacts. Thanks!