Where are the shows!

  • 1
  • Problem
  • Updated 12 months ago
  • Not a Problem
The new season started and none of my shows are on my tracker, (they aren't on my mom's tracker either) there on the calendar, but not on the tracker. Some shows from the season before are still marked as currently airing (America's Got Talent and others) but there on hiatus now. Could someone please fix this as soon as possible. I'm sorry it's a lot of shows, but it's a lot of shows and I need the tracker. Thanks
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aol50mcg

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Posted 12 months ago

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TV Queen, Official Rep

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We aren't finding an account for you under this username or email address.

If you'd like us to look into your account, we will need you to email that information to us at customer_support@sidereel.com
(Edited)
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jw55bosco

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I'm so sorry, it's easier for me to sign in with my google account instead of my sidereel account. I'll have to make sure to do that from now on. My email is jw55bosco@yahoo.com, my username is jw55bosco. Thanks very much I really appreciate it. 
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TV Queen, Official Rep

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No, I suggest selecting ALL, then immediately re-filter to what you are looking to filter to (Current, Hitatus, w/e).

If that doesn't work, try signing out, clearing your cache, restarting, and signing back in.

Sometimes webpages 'stick' to a certain version, and these options might make it visible for you.
(Edited)
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jw55bosco

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Ok I did what you said and America's Got Talent is on hiatus, but it is marked as currently airing. World of Dance is on hiatus, but it is marked as currently airing. Beat Shazam is on hiatus, but it is marked as currently airing. Catfish:The Tv Show is on hiatus, but is marked as currently airing.  Jack Ryan is on hiatus, but is marked as currently airing. Marvel's Iron Fist is on hiatus, but is marked as currently airing.
(Edited)
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TV Queen, Official Rep

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We have a certain algorithm for when we put shows on hiatus.

That's not what you first asked about, though.

Can you now see on your tracker the shows that you could not before?
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jw55bosco

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Yes I can but Beat Shazam, Jack Ryan and Marvel's Iron Fist still says currently airing. I believe everything up to tonight's airings are in my tracked show area. Thank you very much and have a good day.
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TV Queen, Official Rep

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Yes, they do still say that, on purpose, because they air on online services (Netflix, Hulu, Prime), and we have an algorithm for those type of shows and when they move to hiatus.

Glad you can see what you were looking for, now.