Where are the shows!

  • 1
  • Problem
  • Updated 10 months ago
  • Not a Problem
The new season started and none of my shows are on my tracker, (they aren't on my mom's tracker either) there on the calendar, but not on the tracker. Some shows from the season before are still marked as currently airing (America's Got Talent and others) but there on hiatus now. Could someone please fix this as soon as possible. I'm sorry it's a lot of shows, but it's a lot of shows and I need the tracker. Thanks
Photo of aol50mcg

aol50mcg

  • 25 Posts
  • 1 Reply Like

Posted 10 months ago

  • 1
Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
We aren't finding an account for you under this username or email address.

If you'd like us to look into your account, we will need you to email that information to us at customer_support@sidereel.com
(Edited)
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
I'm so sorry, it's easier for me to sign in with my google account instead of my sidereel account. I'll have to make sure to do that from now on. My email is jw55bosco@yahoo.com, my username is jw55bosco. Thanks very much I really appreciate it. 
Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
Your account looks fine, as are your tracked shows. 

I'd suggest checking your filter on your tracker to make sure you aren't hiding tracked shows you are looking for.
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
But isn't the point of (all - upcoming - current - hiatus - concluded) and (hide up-to-date- shows) for, to hide the shows I've already watched, so that the only shows left on the tracker are shows I need to watch yet? Do I have to go to the hiatus area to watch all the currently airing shows that are not in the current area, where shows I need to watch used to be? What I'm saying is all of the currently airing shows are marked on hiatus. The brand new shows are marked currently airing but still are not in the current area of my tracker. It is not just my tracker it is my mother's as well. Do you know what I mean?



Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
I'd suggest selecting ALL, and then try selecting what you want to filter more exactly.
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
Maybe I'm saying the wrong thing when I say my tracker I mean the page that comes up when I click on tracker at the top of the page next to sign in, under the calendar. I just looked I always thought it said my tracker but now it says my tracked shows. I've been calling it my tracker all this time sorry.
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
You want me to search through 462 shows to find the current areas shows that's a lot of shows and that's not how this website worked before.
Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
No, I suggest selecting ALL, then immediately re-filter to what you are looking to filter to (Current, Hitatus, w/e).

If that doesn't work, try signing out, clearing your cache, restarting, and signing back in.

Sometimes webpages 'stick' to a certain version, and these options might make it visible for you.
(Edited)
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
Ok I did what you said and America's Got Talent is on hiatus, but it is marked as currently airing. World of Dance is on hiatus, but it is marked as currently airing. Beat Shazam is on hiatus, but it is marked as currently airing. Catfish:The Tv Show is on hiatus, but is marked as currently airing.  Jack Ryan is on hiatus, but is marked as currently airing. Marvel's Iron Fist is on hiatus, but is marked as currently airing.
(Edited)
Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
We have a certain algorithm for when we put shows on hiatus.

That's not what you first asked about, though.

Can you now see on your tracker the shows that you could not before?
Photo of jw55bosco

jw55bosco

  • 33 Posts
  • 1 Reply Like
Yes I can but Beat Shazam, Jack Ryan and Marvel's Iron Fist still says currently airing. I believe everything up to tonight's airings are in my tracked show area. Thank you very much and have a good day.
Photo of TV Queen

TV Queen, Official Rep

  • 8080 Posts
  • 860 Reply Likes
Yes, they do still say that, on purpose, because they air on online services (Netflix, Hulu, Prime), and we have an algorithm for those type of shows and when they move to hiatus.

Glad you can see what you were looking for, now.