Where are my shows?!? I hate the new SideReel.

  • 4
  • Problem
  • Updated 8 years ago
  • Acknowledged
New shows have added themselves to my list of tracked shows. And the shows I actually was tracking have disappeared. I checked to make sure I was signed in to my profile, too, and it, was indeed my user profile. (At one point yesterday, I had signed into my account, only somehow, I was shown someone else's user name and profile - SECURITY BREACH!)

I hate the new SideReel/beta SideReel. I normally don't rant about a brand so much, but this new site is turning into Firefox - with each upgrade, it gets worse. Whether it's bigger or not is debatable. But it's definitely slower and worse than ever.
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ccfl

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  • frustrated

Posted 9 years ago

  • 4
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Kendra

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If you haven't already sent us an email about the issue of getting logged in as another user, please email contact@sidereel.com with your username and the username you got signed into - this is a bug we're getting fixed up right away.

As far as the shows tracked, that should of course not be happening. This sounds like a bug related to getting logged in as another user, so once that's fixed up, it'd be great if we could let you know and then you could let us know if your profile is then fixed up too.
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ccfl

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All of my tracked shows are still missing...Any word on when this will be fixed? There are new fall shows coming up, plus I can't remember all of the past seasons's shows that I have and haven't watched yet.
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Kendra

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Hi, are you logged in as a different username than yours when you're seeing this problem? If so, please email us your username and the username of the person you're logged into instead so we can look into it right away.

If you are definitely logged in to your account and not seeing all of your info and shows you're tracking, please let us know your username and the browser you're using. Thanks!
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ccfl

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I'm definitely logged into my account (ccfl) and not seeing any of my shows that I'm tracking. My user profile has all of my info, but the tracked shows are completely different. I had at least 20 that I was tracking. My browser is Firefox (latest version).
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Kendra

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Hi, but your profile having all your info, do you mean your personal info? As for the shows tracked, are they ALL shows you did not ever track and the ones you did track are not there at all? We can definitely look into this more to see what's going on, just a few more of those details would be helpful, thanks!
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ccfl

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Yes, my personal info is correct, but most of the shows on my tracker are shows that I have never tracked before or even heard of. Out of the 22 shows on my tracker currently, I've only signed up to track 10 of those shows. I've noticed that most of those unwanted shows are CW shows (with the exception of Gossip Girl).

I must have had at least 30-40 shows that I was tracking, now that I think about it. So what happened to the other 30+ shows?
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Kendra

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This is not an issue we've had reported by other users, so we'll get right on checking it out for you and seeing what can be done to fix it up to have your proper info. If you don't mind, please don't change any of your tracked shows so we can look into it to see what went wrong, thanks!
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ccfl

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The problem still hasn't been fixed...Is it being worked on? Thanks!
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Kendra

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Our team is working on performance issues on the new version of the site first to get it running for everyone, then they will be able to focus on bugs like this. I'll be happy to post an update here when we know more or it is fixed. Thanks for your patience.
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cherolyna

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I'm having this problem too... i noticed a few shows added and almost half of my old shows that I track gone, i really don't want to go through the whole process again!
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Alex

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Hi cherolyna,
This is an old thread from a year ago back when we first upgraded our site to its current version - you shouldn't still be experiencing issues with missing shows (or mysterious NEW ones for that matter)! Is it possible that you accidentally logged in to a different account (through Facebook Connect perhaps?)