Why can't I add shows to my playlist?

  • 1
  • Problem
  • Updated 9 years ago
  • In Progress
I keep on trying to add shows to my playlist, but it doesn't work. It keeps sending me to http://www.sidereel.com/_user/_account. Then when I click on the "Already a SideReel member? Login Now" it doesn't do anything. This happens both when I click on the "Add show to playlist" or I just try to add an individual show. My id is facebook connected. I was wondering if might cause a problem.
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Mercy Hong

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  • frustrated

Posted 9 years ago

  • 1
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Kendra

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Official Response
Hi Mercy, when you click either to add something to your Playlist or the button for "Already a SideReel member? Login now?" you should get a pop-up log in box. That login box requires javascript to be enabled on your browser, so check those settings, and if javascript is not enabled, enable it, restart your browser, and try logging in to see if the box comes up.

If that doesn't help, let me know what browser and version you're using. This is probably more of a browser conversion issue than anything to do with whether your account is through Facebook or not.