Problems logging into app or all tracked shows seem to have disappeared

  • 139
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Wondering why all the shows I was tracking disappeared?!? 

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Maureen Smith

  • 1 Post
  • 0 Reply Likes
  • confused and frustrated

Posted 2 years ago

  • 139
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Rachel

  • 1768 Posts
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Official Response
Hi all-
We are aware of the issue and a fix has already been submitted to the app store. Once approved by Apple, the issue will be resolved. No tracked shows have been lost! In the meantime, you can access your tracker via the website - either on desktop or mobile web. Thanks! We will update you when the new version of the app has been approved; hopefully this will be sometime tomorrow!
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Rachel

  • 1768 Posts
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Official Response
Hi everyone. The update is now available in the App Store. Please update your apps; this should resolve the issue. Thanks for your patience!
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Rachel

  • 1768 Posts
  • 220 Reply Likes
Official Response
To everyone still having issues AFTER updating. First, try completely deleting and reinstalling the app. After that, please make sure you login via the same method you always have. If you are logging in via Facebook and seeing a blank tracker, this likely means you were not using Facebook before and are accessing a new, blank account (and you must login with your email address or username to access your old account). If you need to reset your password, you can do so here: https://www.sidereel.com/users/password/new)