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Bluetooth Total yields static from one speaker

Hi, I have to Alto Bluetooth totals,and when linking them to my Dell laptop I get static coming from one speaker. Sometimes when I turn the laptops Bluetooth off and on it goes away. Is there something I can do to remedy this problem?
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  • Hi Alvin,

    Thanks for posting. Sorry you're having issues with your Bluetooth Total. 

    First of all, have you tried your speaker with a wired connection to confirm you don't experience static then? Have you tried unpairing and repairing the connection between your laptop and the Bluetooth Total? To do this, visit the Bluetooth settings on your computer, find the Bluetooth Total, and forget the device. Erase your pairing settings on the Bluetooth Total by pressing and holding the Pair button for 3 seconds. A confirmation tone will sound, indicating that pairing settings have been erased. You will now be able to pair to a new device. Follow these steps afterward to pair your Bluetooth Total again:
    1. Power on your Bluetooth device.

    2. Power on Bluetooth Total. 

    3. Press and release the Pair button on the Bluetooth Total. A pairing tone will sound every few second while Bluetooth Total waits for a successful pairing.  

      Please noteBefore pairing, turn off Wi-Fi on your device and turn off any audio playback.

    4. Navigate to your Bluetooth device’s setup screen, find Bluetooth Total and connect.

    5. When paired successfully, a confirmation tone will sound and the blue Pair LED will illuminate solid.

      Please noteIf your Bluetooth device prompts for a pairing code, enter "0000".


    6. Plug the Bluetooth Total into your loudspeaker input or mixer channel input.

    7. Adjust the volume on your Bluetooth device.

    Additionally, make sure your Bluetooth drivers on your computer are up-to-date by visiting your manufacturer's website, or by running a software or driver update. 

    Lastly, I would encourage you to test this with another Bluetooth device, such as a mobile phone or tablet to see if you experience the same symptoms. 

    I hope this helps! Let me know if you have any additional questions. 
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  • One works fine, when I try to link 2 Bluetooth totals I get static. I feel something is running in my background, but everything if off.
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  • Alright, let's have you get in touch with our Technical Support team for one-on-one assistance with this. Log on to www.altoproaudio.com/support to contact the Support Team. You can find their contact information on that page. 
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  • I'm having the same issue with the Bluetooth Total. Works great with one speaker. When linked up with the second one I get static out of one speaker. Running Bluetooth from my HP laptop always causes this, even after driver updates. I paired my cell phone with the Alto's and it works great. No static. Can't seem to find the problem with the laptop.
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  • I’m Great!!
    I did a driver update, and It's working fine now.
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  • I have tried updating all Bluetooth drivers, but according to Windows Update the drivers installed are current. Still getting static out of one speaker with 2 Totals synchronized together. But it's only when I stream from either my laptop or desktop pc. Both HP's and running Win 10. When streaming from my phone the signal is perfect. Have yet to uninstall and re-install the Bluetooth drivers to see if that has any affect.
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  • I’m Sad
    Well, I'm also having the problem again . I have uninstalled and reinstalled, and still getting static. Only time It works fine, Is when I use my Dell 11inch PC. I have called
    Alto for help, and they told me It's nothing they can do. I understand because if It were an Alto problem, It would happen on all PC's. If you come up a solution please let me know. Thanks
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  • This reply was removed on 2018-01-19.
    see the change log
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  • Updated audio and Bluetooth drivers. Still having the same issue as explained above.
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  • I have the same problem. It does not matter which Total I use as master and which one is Paired to the other I get the same results from any 2 speakers I use. I've tried my phone or a separate bluetooth transmitter. Can my house wifi be a contributing factor? if so and any wifi can result in interference with the second receiver then that is a serious design flaw problem.
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  • I’m frustrated
    I just bought a pair of ALTO TOTAL bluetooth connectors. There is some confusion that "might" explain why I am having issues. If you have two adapters, are you supposed to pair one and then stereo link it to the other one? OR are you supposed to pair both of them and then stereo link them together? I have tried and it does connect both ways. Also, people say to connect them and hear tones and then hook them into speakers. They do not make any tones unless already hooked into speakers first. But, you can pair them before hooking them to speakers.

    Here are the issues I've been having. I can get both speakers working but I have major problems, multiple major problems. I'm using a DELL XPS 13 9350 Windows 10 PC. Last night I somehow got them to pair and the speakers were just blaring and made my ears hurt. This is with the gain set at 50%. I turned down the volume on the laptop to 40% and left the gain at 50% and switched the switches to -10 because I guess at 0db,they are actually at +4db. Got them to not hurt my ears but they still sounded terrible.

    Tried resetting and re-pairing and ran into more problems. Sometimes one speaker would have static and would cut in and out and not be near as loud. The main issue that I ran into though was that at some point last night, I could only hear high frequency sounds from both speakers and it was barely audible. I could hear faint highs and no bass. Also, I could hear the sounds cutting out from both speakers. So then I boosted the volume back up on my laptop. Still was so faint on the speakers. Then I looked up a YouTube video and they about blew my eardrums again. So I turned down the volume back to 40% and still the gain was left at 50%. So, they work on YouTube but not iTunes and not Serato.

    Then I got on my MacBook Pro and everything seemed to work just fine but still they don't sound like they do when wired up. Also, I don't want them to work on my Mac, I want them to work on my Windows 10 laptops. So, I grabbed another Windows 10 laptop, this time an HP. Same problem.

    Today I reset the adapters and I paired them again and now I have only high frequency volume and it is faint volume. So I opened YouTube, this time prepared to be blown away, and it was high frequency sound only even on YouTube, and I could hear them cutting in and out. I am about 12 feet away from them in an open room. I don't think they are bad because they worked on my MacBook Pro, even though they didn't sound that good. But they won't work on either of my laptops and I can't get them to even pair to my cell phone. The only thing I read that I didn't do, was to disable WiFi before connecting. Now they are dead and charging and I'll try that next, but these things are a nightmare. Can anyone help with suggestions or else I am going to send these back. I love the idea of them because I want to work on playlists in Serato without having to run cables to my studio monitors. I just need them so I can prepare for gigs.

    Also, final thing, sometimes IF a song is playing and I reconnect them, they play audio just fine for example one full second, and then they jump to only playing high frequencies with a faint sound. Something is making them switch down. Any help would be appreciated. Thank you in advance!
    • Hello, Ted

      Thanks for posting!

      Sorry to hear you are having a tough time. If the Bluetooth Totals are working with your Macbook, this does not sound like a hardware issue with your Bluetooth adapters. I would recommend turning off the Bluetooth an all nearby devices (so both of your Windows Computers and Macbook) and try to stereo pair them to your phone and see what your output sounds like. 

      If it sounds just fine and the problem is only when connecting to your Windows computers, you may need to update your Bluetooth drivers. Customers have had a better connection after updating. You can reference this thread: https://getsatisfaction.com/alto_professional/topics/bluetooth-total-yields-static-from-one-speaker

      This is the Bluetooth profile for the Bluetooth Total: Bluetooth Profile: Bluetooth 2.0, A2DP

      Make sure to keep the volume down on your speakers during the pairing process so you don't damage your hearing by accident. 

      Hope this helps! Let me know if the Bluetooth totals are behaving the same way with your phone. 
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