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I’m frustrated

LOUD STATIC NOISE...!!! :-(

Hello...
I have the Alto Stealth Wireless system with the expansion pack (1 transmitter, 4 receivers)...
The problem is that it STOPPED working a couple of months ago... LOUD STATIC NOISE...!!!
I have tried using my system in different situations and locations, I have changed the channel on both the transmitter and receivers and they are at most 25 feet apart from each other, all with the same results... LOUD STATIC NOISE...!!!
I have gone through the FAQ's also...
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  • I’m frustrated
    And...
    I connected the system directly from my Pioneer DDJ-SX2 controller and I also connected to my Mackie ProFX8-v2 Mixer and my Alto Zephyr ZMX122FX 8-Channel Compact Mixer just to make sure that my output signal was not an issue...

    Alto Stealth Wireless Transmitter system frequency is set to US 610-640 Mhz. and Expansion Pack frequency set to 540-570 Mhz.

    I purchased both systems on Feb. 2018 from PSSL and the problem started in May of this year...

    I'm tired of running cables again. Please help...

    Thank you.
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  • I’m Happy, Excited & Thankful.
    WOW, WOW, WOW...!!!

    After speaking with Mr. Al Diaz from Alto Professional Customer Services Department on Friday 10/04/2019 around 11:00 AM/PST.

    We concluded that the problem I was having was that the frequency on the system was now banned, so Mr. Diaz got all the necessary info from the system like retailer, purchase date (02/2018), S/N, my shipping address, email & phone #.

    Mr. Diaz then proceeded to create and email me an RMA & RETURN Shipping label to send back and to REPLACE the non functioning system at NO COST TO ME... :-)

    I printed the info and took to FedEx that same afternoon Friday 10/04/2019 around 1:30 PM/PST

    I get home from work today 10/07/2019 around 5:30 PM and my BRAND NEW ALTO STEALTH WIRELESS replacement system had already arrived... :-) :-) :-)

    WOW, WOW, WOW...!!!

    One of the BEST CUSTOMER SERVICE EXPERIENCES I HAVE EVER ENCOUNTERED... :-)

    Looking forward to using them this weekend and NOT run cables again...

    Thank You Mr. Diaz for your EXCELLENT Customer Service.

    Respectfully.
    A Very Happy and Satisfied ALTO Professional Customer.

    DJ Gadget.
    EF.
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