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John September 26, 2019 23:24

TS115W Truesonic issues

I have had my pair for almost 4 years now and have never had a problem

Was doing sound for a small gig and everything worked fine until the end

Brought my equipment to rehearsal and when going to use one, I was only getting faint noise from the tweeter and no noise from the woofer

I'm trying to figure out if it's the power amp for the woofer that is gone, or if there is something else amiss with my situation

I already tested the woofer with a different driver, so I know that it isn't the speaker that is blown
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  • EMPLOYEE
    Eliza (Employee) September 27, 2019 20:27
    Hey John,

    Thanks for posting!

    Sorry to hear that you are having trouble! Are you experiencing this issue with both speakers or just one? It sounds like there may be a disconnect between the driver and the amp or possibly an internal issue with the amp itself. 

    Since this is a hardware related issue I suggest reaching out to our support team for further assistance. Here are a few options you can choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alto Pro Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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    good solution! good solution! (undo)
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  • John September 28, 2019 15:22
    It's just one speaker. And I'm not sure how long the warranty goes since I bought it used from Guitar Center :/
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    good solution! good solution! (undo)
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