I’m frustrated

I have two TSSBU18's and one failed on me some time ago. How do I repair it?

I have two TSSBU18's and one failed on me some time ago and has been sitting in storage. Wondering if I should get it repaired but worried it will cost more than to purchase a new sub. I'm really disappointed. I confirmed I have connected the unit correctly as stated in your diagrams in the owners manual and within some of the responses in other forums here. I was not from overexertion as I did not push them hard at all. I began to smell something burning and then the sub went out. Not sure if it was the amp, crossover or what but it smelled really bad. It still powers on but no signal at all.

Wish I knew Alto would support me even though it is out of warranty (which is not long at all). Should I pay for a replacement part to fix or should I just scrap it and go with EV (my toppers are EV and I should just switch everything over to them).

Please help!
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  • Hello Greg,

    Sorry to hear about your troubles. Unfortunately repairs and repair information is not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty Claim or Service Inquiry with our Technical Support team by logging onto www.altoproaudio.com/support. Select Warranty Claim or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor. If you’re going with your International Distributor, simply select your country to contact them.
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  • This reply was removed on 2018-01-31.
    see the change log