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I’m confuse, technically challenged, exhausted

Product list widget - problem with carousel and its functionality on webstore

Greetings all, I am having problem with product list widget on my web store. I created a carousel list of products to showcase on my website homepage 12 in total with 4 products to be showed. I notice that the left and right bars are stagnant. I tried to decrease the product to a lower figure with 120 being the highest but the problem persists. I expected the problem to fix when publish but unfortunately it remains. I have contact seller support about the issue receive some lame ass instruction to do a screen shot of the problem. From all indication I need specified guidelines on how to address this issue. I am pretty darn sure I am not the only one having that issue please help.

Thanks for taking the time to address this.
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