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  • Problem
  • Updated 5 years ago
Having send my product back about 2 months ago because it was faulty, I took it to the pool (speedo mp3) and it was still broken.

I've now been trying for 2 months to get in touch with AMP3 and all they do is ignore all emails calls and posts plus the online help doesn't connect!

Photo of graeme.kiplonie


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Posted 5 years ago

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Photo of Elliot Holmes

Elliot Holmes, Official Rep

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I have spoken with the returns department and it appears they raised a return 09/03/2012 and emailed all the necessary details in reply to your message. These details have been copied in at the bottom of this message. Moreover, please note that the initial problem appears to have been caused by unsupported iTunes files (M4A/AAC) being copied to the memory. To ensure that this is not the case in this instance please check that only standard MP3 files have been copied over.

Moreover, as previously advised by our returns department, when speaking to you over the phone and in reply to email, our phone lines (Sales: 0131 443 8545 Returns: 0131 443 6699) are active between 09.30 and 16.00 Monday to Friday so if you are calling outside these hours then the call will not be going through to a staff member.

Return Details (As of 09/03/2012):

Dear Graeme,

Sorry, our telephone lines are only open from 9.30am to 4pm Monday to Friday.

We have raised a return for this item - please advise if you wish replacement or refund. Please print out a copy of this support ticket to include with the item and return it to:

RMA 21254191147
Advanced MP3 Players
Unit 15 & 17 West Gorgie Park
EH14 1UT

The RMA number should be clearly visible on the outside of the package, as the first line of the address as indicated above. Failure to have the RMA number on the outside of the parcel may lead to delays with the return being processed. This RMA number is valid for 10 working days from the date of issue. If you are unable to return your products in this time please request a new RMA is issued when you are ready to return them.

We recommend that returned items are sent via an insured postal service to ensure they are covered during transit and arrive with us safely. If the value of the item is lower then £46.00 then this would be covered by Royal Mail Recorded Delivery or if the item is over £46.00 in value Royal Mail Special Delivery would give a higher level of insurance to cover the full cost.

Please note this address is for our main distribution warehouse. We are unable to accept any returns in person at these premises.

Please note we can only issue a refund for return postal costs if the item has arrived with you in a faulty state, or has failed within the first 7 days.

If your address has changed from the original shipping address, please update us via email and include a note of your new address with the returned item.