Unable to Unsubscribe from Forum Emails

  • Problem
  • Updated 4 years ago
  • Solved
I unchecked the box when posting, but still got emails. Followed the "unsubscribe" link in the emails, clicked the button, but still keep getting like a million emails. Went to my profile settings and unchecked even more boxes, but still doesn't work. Not very fun >:(
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Rebecca Ng

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  • RAGING

Posted 4 years ago

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Mike Prasad, Co-Founder

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Hmm, the unsubscribe link should work. When you click the unsubscribe button, be sure to wait for the confirmation message. Also, are you sure you are not unsubscribing, then posting again in the same thread and leaving the subscribe to thread box (below the posting area) checked? This would re-subscribe you. If that's not the case, kindly send me your username to mike at ani.me or post here!
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Rebecca Ng

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That would probably explain it. Clicking the unsubscribe button has never gotten me any confirmation message, it just redirects me to the thread. My username is durrenshake.

Thanks!
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Mike Prasad, Co-Founder

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Are you clicking the unsubscribe on the thread page itself? If you are, then once you click it, the unsubscribe link should change to subscribe. If you are clicking the unsubscribe link in the emails, you would then click a unsubscribe button and get a confirmation. Are either of those working or not working for you?
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Rebecca Ng

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I've tried both ways, neither of them seem to work. When I visit the thread, I'm not even listed as subscribed, but still get the notifications for some reason
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Mike Prasad, Co-Founder

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When you visit the thread, below the title, next to the "Reverse Post Order" Link, does the link say "Subscribe" or "Unsubscribe"? Also you haven't posted to the thread since right?
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Rebecca Ng

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It says "Subscribe".

I've held off on posting until this gets sorted out, but I have gotten notifications for my own replies. Haven't posted anything today though.
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Mike Prasad, Co-Founder

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If it says "Subscribe" that means you are currently NOT subscribed to the thread. Try posting and make sure to UNCHECK the box under "Subscribe to thread replies" in the reply window. This should let you post without subscribing to the thread.

Also have you gotten any additional notifications for the thread you are talking about, where the link shows "Subscribe" (meaning you are currently unsubscribed)?
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Rebecca Ng

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I checked all the topics I've posted in, I'm not subscribed to any of them.

Just posted in one of them, and still got a notification. Other than that, the threads have been pretty quiet, so that's the only notification I've gotten in awhile.

edit: crap, now people are replying to my post D:
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Mike Prasad, Co-Founder

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So even when unsubscribed, when people are replying you are still getting notifications then?
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Rebecca Ng

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Yes. I've gotten 26 notifications so far today.
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Mike Prasad, Co-Founder

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Official Response
We've been looking into this on a code level and were able to find a bug that may have caused the issue. It should be fixed now. Let me know if you still have the issue!
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Rebecca Ng

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HURRAAAAAAAAAAAAAAAAAAAAAY

Just made a test post, everything seems to be in order.
Much thanks for all your work! :D