Changes made in ecobee Developer Community

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • June 26, 2019 01:25
    sri
    Changed reply in topic of Smart recovery overwritten by the thermostat in Auto(heat/cool) mode. Lets fix this! Super easy and convenient! by sri to I didn’t know about that feature. Other thermostats have that feature where they preempt a change. I sort of worked around it by creating a “precool” or “prewarm” comfort setting about an hour before the change. <br /><br /><br />But yes ideally when I have enough data to run “smart recovery” (which btw many other smart thermostats have without the fancy terminology) it should work obviously. <br /><br /><br />Another thing is that I keep my heat really low like at 59F. I’ve used smart thermostats since 2012 and I’ve come to accept that you have to reprogram them seasonally. <br /><br /><br />However what you’re saying is right. Let’s say it’s winter in Texas and I need mostly heat during the day. At night I still need it cool and want it to start cooling so I can sleep. It certainly helps that my HVAC is quick and I have a small space but not everyone has that setup. <br /><br /><br />When smart recovery is engaged, only smart recovery should control the temperature. Because obviously in one or two hours you need 69F. They need to let us choose which is a priority and for most of us sleep is a priority. <br /><br /><br />They will talk out both sides of their mouthes and say it cannot guess which you want. They would be right. Why not let us tell the darn thing. However if you have enabled smart recovery it’s obvious you want it to preempt changes as needed. If you wanted everything to stay within the set points for the exact duration you scheduled then you simply don’t use smart recovery. I don’t see why this is so hard for them to understand. <br /><br /> I think fundamentally in choosing Ecobee we chose a product that caters to tinkerers. People who think in explicit instructions like a programmer. However I think most of us just want the in built smart features to be smart. We paid them. So it should just work for helping people achieve comfort as they designed it. Which they should have put the thought into. That’s why we paid them. <br /><br /> I suppose we bought the wrong product as it seems they think the product’s real value is in how programmable it is. That’s why support sent us here. To see how much development action is going on here. I appreciate that it is. But really let the product out of the box work for people who don’t know or care to know how to sit and program every little thing about it. <br /><br /> I am sure there is some way you can fetch the smart recovery data and create a scene or command and explicitly tell it how you want it handle the situation given that data. That’s wonderful. But what about us? I paid for it with the expectation that it works intelligently and reasonably without me digging into all this stuff. <br /><br /> It’s getting to the point that to get reasonable obvious functionally you need to hire a programmer to get it to work for you. They are outsourcing the development of basic obvious functionality to the user. I mean they built in so why not use the data point in a way that is obvious to the lay user? They’ll say that if they do then it would mess with the tinkerers. Why not change the documentation and let them figure out how to program around that? This is a very consumer unfriendly product that seeks to please the tinkering crowd..
  • June 26, 2019 01:21
    sri
    Changed reply in topic of Smart recovery overwritten by the thermostat in Auto(heat/cool) mode. Lets fix this! Super easy and convenient! by sri to I didn’t know about that feature. Other thermostats have that feature where they preempt a change. I sort of worked around it by creating a “precool” or “prewarm” comfort setting about an hour before the change. <br /> <br /><br />But yes ideally when I have enough data to run “smart recovery” (which btw many other smart thermostats have without the fancy terminology) it should work obviously. <br /> <br /><br />Another thing is that I keep my heat really low like at 59F. I’ve used smart thermostats since 2012 and I’ve come to accept that you have to reprogram them seasonally. <br /> <br /><br />However what you’re saying is right. Let’s say it’s winter in Texas and I need mostly heat during the day. At night I still need it cool and want it to start cooling so I can sleep. It certainly helps that my HVAC is quick and I have a small space but not everyone has that setup. <br /> <br /><br />When smart recovery is engaged, only smart recovery should control the temperature. Because obviously in one or two hours you need 69F. They need to let us choose which is a priority and for most of us sleep is a priority. <br /> <br /><br />They will talk out both sides of their mouthes and say it cannot guess which you want. They would be right. Why not let us tell the darn thing. However if you have enabled smart recovery it’s obvious you want it to preempt changes as needed. If you wanted everything to stay within the set points for the exact duration you scheduled then you simply don’t use smart recovery. I don’t see why this is so hard for them to understand. I think fundamentally in choosing Ecobee we chose a product that caters to tinkerers. People who think in explicit instructions like a programmer. However I think most of us just want the in built smart features to be smart. We paid them. So it should just work for helping people achieve comfort \ as they designed it. Which they should have put the thought into. That’s why we paid them. I suppose we bought the wrong product as it seems they think the product’s real value is in how programmable it is. That’s why support sent us here. To see how much development action is going on here. I appreciate that it’s is. But really let the product out of the box work for people who don’t know or care to know how to sit and program every little thing about it. I am sure there is some way you can fetch the smart recovery data and create a scene or command and explicitly tell it how you want it handle the situation given that data. That’s wonderful. But what about us? I paid for it with the expectation that it works intelligently and reasonably without me digging into all this stuff. It’s getting to the point that to get reasonable obvious functionally you need to hire a programmer to get it to work for you. They are outsourcing the development of basic obvious functionality to the user. I mean they built in so why not use the data point in a way that is obvious to the lay user? They’ll say that if they do then it would mess with the tinkerers. Why not change the documentation and let them figure out how to program around that? This is a very consumer unfriendly product that seeks to please the tinkering crowd. .
  • June 26, 2019 00:16
    sri
    Changed reply in topic of Smart recovery overwritten by the thermostat in Auto(heat/cool) mode. Lets fix this! Super easy and convenient! by sri to I didn’t know about that feature. Other thermostats have that feature where they preempt a change. I sort of worked around it by creating a “precool” or “prewarm” comfort setting about an hour before the change. <br /><br /> But yes ideally when I have enough data to run “smart recovery” (which btw many other smart thermostats have without the fancy terminology) it should work obviously. <br /><br /> Another thing is that I keep my heat really low like at 59F. I’ve used smart thermostats since 2012 and I’ve come to accept that you have to reprogram them seasonally. <br /><br /> However what you’re saying is right. Let’s say it’s winter in Texas and I need mostly heat during the day. At night I still need it cool and want it to start cooling so I can sleep. It certainly helps that my HVAC is quick and I have a small space but not everyone has that setup. <br /><br /> When smart recovery is engaged, only smart recovery should control the temperature. Because obviously in one or two hours you need 69F. They need to let us choose which is a priority and for most of us sleep is a priority. <br /><br /> They will talk out both sides of their mouthes and say it cannot guess which you want. They would be right. Why not let us tell the darn thing..
  • May 13, 2019 17:54
    Scott Tarone, the poster:
    Reason: removed by the poster
  • December 23, 2018 04:14
    Jason Webb, the poster:
    Reason: removed by the poster
  • November 09, 2018 00:06
    Enertyr, the poster:
    Reason: User-initiated delete from community
  • September 11, 2018 15:41
    Izzy
    Changed description of I want to write a rule to turn my air conditioner off when the outside temperature reaches 65 degrees. How do I go about doing this. by Izzy to I want to write a rule to turn my air conditioner off when the outside temperature reaches 65 degrees. How do I go about doing this. I would like to keep the fan on but turn the air conditioner off to avoid freezing. .
  • July 04, 2018 21:54
    Frank, the poster:
    Reason: removed by the poster
  • May 21, 2018 19:23
    Patrick Bracken, the poster:
    Reason: removed by the poster
  • January 23, 2018 18:26
    boocs, the poster:
    Reason: removed by the poster
  • January 07, 2018 16:22
    Hugh Kelley, the poster:
    Reason: removed by the poster
  • October 20, 2017 20:16
    davidblackledge, the poster:
    Reason: removed by the poster
  • September 14, 2017 18:47
    system, a community manager for Get Satisfaction:
    Reason: ban
    Dispute this change
  • July 27, 2017 23:55
    kuperson, the poster:
    Reason: removed by the poster
  • July 08, 2017 00:43
    dborn, the poster:
    Reason: removed by the poster
  • June 06, 2017 15:03
    Paris Rand, the poster:
    Reason: removed by the poster
  • June 06, 2017 15:03
    Paris Rand, the poster:
    Reason: removed by the poster
  • December 23, 2016 18:36
    Eugene
    Changed reply in topic of We cannot connect to your thermostat by Eugene to Dear customer!<br /><br />Sorry to hear your thermostat is having troubles connecting to ecobee servers.<br /><br />However this forum is used to support development questions regarding ecobee API and not discuss customer support line performance or internet connectivity issues. <br />For all questions apart of API, please contact support line. You can find phone number and email address on ecobee website. If you are not satisfied with wait time on a phone support, please use email address.<br /><br />Eugene..
  • November 10, 2016 15:25
    Eugene
    Changed reply in topic of runtimeReport - accurarately pulling multiple requests by Eugene to Eric: this is now a confirmed bug. I can't provide any ETA right now. <br />Your workaround with overlapping days would solve the problem for now. .
  • September 23, 2016 21:07
    MarkK
    Reason: duplicate
    Dispute this change
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