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I’m confused

Alexa failing to connect to Amazon server

The Ecobee 4 is connected to the internet and successfully pings ecobee but Alexa fails to connect to Amazon voice services. Normal troubleshooting has failed to work (i.e. Reset). It has connected in the past and I can successfully link my Amazon account to the ecobee now but the voice services does not. Has this issue come up with anyone else? If so how was it resolved? Any ideas are greatly appreciated
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