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I’m annoyed

Ecobee 4 constantly alerts to high humidity (72 percent).

My Ecobee 4 constantly gives me alerts that the humidity is 72 percent, which is never is. The actual thermostat shows a near constant 52 to 55% and yet the alerts keep coming on phone and on the thermostat itself!

This is getting really annoying and judging by so many other comments, this seems to be an issue that Ecobee has with all versions. Throw it away and go to Nest or just back to thermostat? What to do?
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  • Hi Barb,
    Sorry to hear you are experiencing this issue.
    can you email me your device serial number and I'll take a look at what's going on
    my email is mark@ecobee.com

    Thanks,

    Mark
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  • Hi OK my device is an ecobee 4, The serial number is 51899509270 and the version is 4.5.1 3.21. In addition to the constant alerts for high humidity, it has now decided that it doesn’t want to be on our Wi-Fi anymore. Every single day it kicks itself off the Wi-Fi while all other devices remain connected and fine. This last time was last night and now it’s simply refuses to reconnect with the Wi-Fi when there is nothing wrong with the Wi-Fi. We are pretty close to giving up with this unit in going with something else.
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  • I've responded to Barb via email with specific details for her home. Looking at Barb's thermostat HomeIQ data does show several days where indoor humidity levels exceeded the high humidity alert setting.
    In some cases the humidity level was only briefly exceeded, but this is enough for the alert to be generated
    If temp or humidity alerts are being generated and you believe it's in error the first thing to do is review your HomeIQ data at the dates/times the alert is being generated. The HomeIQ data should agree with the alert threshold but it's possible that the humidity value is close to but doesn't actually exceed the alert threshold value, so why would it generate the alert?
    Here's an explanation using an example:
    Home IQ Humidity data shows:
    5:00pm 69%
    5:05pm 70%
    5:10pm 71%
    5:15pm 71%
    5:20pm 70%
    Assume high humidity alert threshold is 72%
    An Alert was generated at 5:12pm indicating humidity level was 73%.
    This isn't an error, the reason is each row of data in the HomeIQ csv is an average value over a 5 minute period, this means that during the 5 minutes period it's possible 1 or more readings exceeded 72% and generated the alert but not enough values exceeded 71% to cause the average to exceed 71%.
    So in cases where humidity or temp levels are very close to the alert threshold and alerts are being generated, it's recommended to increase the threshold slightly to avoid excessive alerts
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