ecobee3 sensor data frequently returning 'unknown' values

About 50% of the users of ecobee3 that are using my app show 'unknown' values for temperature and humidity. Any guidance or steps they can take to fix this?

This is an example of the remote sensor data returned from the API:

\"remoteSensors\": [ { \"id\": \"rs:102\", \"name\": \"Master Bedroom\", \"type\": \"ecobee3_remote_sensor\", \"code\": \"BPCB\", \"inUse\": false, \"capability\": [ { \"id\": \"1\", \"type\": \"temperature\", \"value\": \"unknown\" }, { \"id\": \"2\", \"type\": \"occupancy\", \"value\": \"unknown\" } ] }, { \"id\": \"rs:100\", \"name\": \"Living Room TV\", \"type\": \"ecobee3_remote_sensor\", \"code\": \"BH6K\", \"inUse\": false, \"capability\": [ { \"id\": \"1\", \"type\": \"temperature\", \"value\": \"unknown\" }, { \"id\": \"2\", \"type\": \"occupancy\", \"value\": \"unknown\" } ] }, { \"id\": \"rs:101\", \"name\": \"Upstairs Hallway\", \"type\": \"ecobee3_remote_sensor\", \"code\": \"BPCD\", \"inUse\": false, \"capability\": [ { \"id\": \"1\", \"type\": \"temperature\", \"value\": \"unknown\" }, { \"id\": \"2\", \"type\": \"occupancy\", \"value\": \"unknown\" } ] }, { \"id\": \"ei:0\", \"name\": \"MyEcobee\", \"type\": \"thermostat\", \"inUse\": false, \"capability\": [ { \"id\": \"1\", \"type\": \"temperature\", \"value\": \"unknown\" }, { \"id\": \"2\", \"type\": \"humidity\", \"value\": \"unknown\" }, { \"id\": \"3\", \"type\": \"occupancy\", \"value\": \"unknown\" } ] } ] } ], \"status\": { \"code\": 0, \"message\": \"\" } }

The other 50% of the ecobee3 users return valid data in the sensors, but the percentage of 'unknowns' is quite high.

-B
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