GetThermostatSummary Connection Timeout error


When we invoke the GetThermostatSummary call, we get a Connection Timeout error. We tried increasing the timeout period to 20 minutes but still getting the same result. We tried hitting the same api call from the web browser, and no success.

This is the sample api call (token masked)

Would you be able to give us a few hints on how we can solve this issue? It used to work until we changed our server.

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