System status suggestion

Ecobee3 system data unavailable from early hours EST of Sunday 4th January 2015. IOS apps misleadingly suggested network problem. Web portal suggested incorrect password. By mid mornimg the web portal login page acknowledged a fault and maintenance in progress, sytem restored early pm EST. Several hours of data is now missing which is a shame as I read that the thermostat could buffer 24 hours worth. I have no problem with breakdowns, things happen. But it would be helpful if Ecobee Twitter feed had a post saying simply "system down, engineers attending" then users wouldn't fret over their settings, passwords etc. iOS app needs a way to acknowledge system down, otherwise user assumes his kit is having issues.
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