I’m lost

popup refreshs when click on a field to enter text

Dear Appery

Good morning to you and it has been awhile..:)
I'm bit lost because it was working before (4 months ago).
i have some popups (forgot password, or first time ) in a login screen.
I'm able to launch the popup fine, but when i click on a field to enter a text, keyboard shows up find, but some reason, popup window refreshes and keyboard disappears. it works fine via we test, even view on phone. this behavior happens only via tester on Samsung Galaxy 6S. it has been awhile, so i'm not sure what else you need from me.

app in question is Pilgrim Connect Dev_2, share with support is on.

THANK YOU!!!!!!
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