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I’m elated

Got my iPhone wet, and Apple replaced it with a new one...

Call it good karma or luck, but I thought I was doomed to pay an arm and a leg for iPhone repair. I was so amazed they replaced my phone, I thought I'd share my appreciation for the Apple Genius Bar.

Even though I got it wet, the water sensor was undamaged, so they replaced it noting "that is just stopped working." Amazing, truly amazing.
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  • I’m over the moon
    Soooooooo, just returned from my trip to the apple store. I decided that I would lie about how the water damage occured (thinking if I came across as less reckless they may pity me) so I told them that a water bottle had leaked into my bag drenching my iphone and that I placed this is uncooked rice straight after but nothing. The genius then disappeared to open the phone up and have more of an ispection, returning to show me that both of the inner indicators had been triggered and these were blatantly pink. He said that it would cost me £140 ( around $250) for a replacement re-manufactured phone or I could put in an insurance claim. I decided that I didn't want to go another week without a phone so agreed to pay the charge. He then said he needed to sort out the paperwork and then handed me a printout asking me to sign. I noticed that on this printout it said total £115 amount due £0.00 - I happily signed this thinking that he'd given me some sort of a discount from the £140 he originally quoted. When I handed the signed copy back to me he started scanning it and then said "well, looks like it's your lucky day. I've accidently entered that you don't owe us anything, so you won't be charged today"
    Me, "so I don't have to pay anything" him "no you don't. human error, we all make mistakes. Make sure you take care of this one"...
    Cue me breaking out into the most goofiest grin you could ever imagine!!! My friend however thinks that he had no intention of charging me as apple will now replace water damaged phones but he definitely told me that I would have to pay as liquid damage was not covered. I'm unsure as to whether I just got lucky today or he did genuinely make a mistake when completing the paperwork. So all's well ends well. I feel extremely relieved and very fortunate.
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  • I’m frustraded and broke!
    I had the 3gs and lost it on my birthday last year. Then my friend got the 4g so he gave me his old 3g and I've had it for 3 months now with no problems. All of a sudden the other night as I plugged it in to go to bed, it vibrated on and off for a bit and hasn't been charging since. I tried charging it on many wall plugs, iphone docks and computers but all it shows is a "plug me in" battery message for a sec and then goes back to being dead.

    I was hoping to take it into the Apple store tomorrow. It's right next to my work in Chicago. Would they replace my phone since it just "stopped working"?
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  • I’m ANGRYYYYYYYY
    I slammed my ipod 2nd gen in a car door today and was wondering do you think they ill replace it as its 1 year and 2 months old?
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  • try these guys www.BrokeMyiPhone.com
    they saved mine more than once
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  • I’m im kn pain ror it
    i wamt repair my i phone 3gs is wet and is till working
    but i need fixing
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  • i have an itouch 4g thats still under warranty and my water indicators are WHITE!!! what should i do cuz it got wet a while ago but it still worked and just today it went into a "restore loop" and idk what to do!!???!!? SOMEONE PLEASE HELP!!!
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  • You really need to get it dried out, best way to do it is using Silica Gel which is highly absorbent (one of the most moisture absorbent substances commercially available). Something I found that I used on my iPhone was called "iRecovery Cell Phone Drying Kit", all you need to do is google it and you will find suppliers.
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  • This reply was removed.
    see the change log
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  • That's awesome! When it comes to phone water damage it can really not be fun. The same thing happened to me except they knew it had fallen into water so they made me pay for a new one. Not very fun.
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  • You need to at least try a silica gel based product to dry out your phone. The Silica Gel will absorb the moisture out of the phone. Try: http://www.silicagelpackets.com as they have "iRecovery Cell Phone Drying Kits" just for your situation.
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  • please i need some help my iphone fall down in water and got wet
    now not starting at all
    what can i do
    if i replace the motherbord it can work or no

    please answer me as soon as possible

    thank you all
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  • YES! Same experience here...
    to make the long story short - I dropped my brother's brand new iPhone 4s into the toilet.

    I went to the Genius Bar, and as soon as they walked over, I flat out told the truth. "Hi, I want to be completely honest. I dropped my brother's phone into the toilet and I feel terrible about it, but I do understand that Apple does not cover liquid damage."

    Initially, the dude's expression was-sosorryforyoursituationbutwecantreallydoanythingaboutit- and so he told us that Apple didn't cover liquid damage and that we would have to pay $199 for a new phone. He really looked apologetic and sympathetic which I appreciated.

    I didn't get upset, I just said, "I understand completely. But still, is there any way you can check if the internal water sensors were tripped?" He said SURE - and came back.

    He told us , "So, first - because all the internal water sensors weren't triggered,and because you guys told us the truth instead of making up a story, we're going to go ahead and replace it for you, free of cost."

    I literally felt like CRYING and my brother's face turned bright red with joy.

    Thank you APPLE! amazing. truly..
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