My iPhone calendar will not sync with Outlook 2007

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  • Updated 5 months ago
As many folks have noted, Outlook 2007 (and 2003, apparently) does not sync properly with the iPhone. Fewer than half of my appointments end up on the iPhone. No obvious rhyme or reason to what's missing. Apple has a FAQ for this (http://docs.info.apple.com/article.ht..., but this did not help me. Without calendar sync, the iPhone cannot replace my Motorola Q. So sad.
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tedbarnett

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Posted 8 years ago

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Little Birdy

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First off, I expect Apple to find a reliable fix for this in very short order, given the widespread problems.

Second, some people have found that the following works: go to outlook, select Help -> Detect and Repair. This might resolve any conflicts that are causing the problem. Then again...
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Mark Schacht

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Outlook 2007 does not have a "detect and repair" option under the Help tab. It does have a diagnostic feature, which I ran and completed, without finding any problem with Outlook 2007. iPhone 3G still DOES NOT sync all calendar items...
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cheraj

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After trying many of the solutions posted, i still have the same problem - I can see the summary in the outlooktoday 2007 calendar but not the events on a daily basis. I am so frustrated I am considering uninstaling and reinstalling outlook and deleting all the data files and then syncing. Anyone think this is a good idea?
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Okay, after reading a bunch of Forums, this is what finally worked for me. May not solve everyone's issue, but it looks good so far for my issue. I was not able to sync every appointment. I was only getting appointments sent by other people and recurring appointments. mhamilton11 directed me to download the Microsoft Live Maps Add-in for Outlook via the following address:

http://www.microsoft.com/downloads/de...

Then, using the control panel remove software function, I promptly uninstalled it. I then rebooted my computer and re-synced with iTunes. I can now see my other appointments.

I had also scanned and repaired my pst folders and checked to make sure that anything saved to the folder was using the IPM designation versus WebEx.

Maybe others will have luck with this information as well. It came from mhamilton11 here. For some reason I couldn't quote him, but I'm new here, so I haven't figured it all out yet.
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A Solution to iPhone Sync issues:

Finally I've solved my issues of the iPhone (and iTunes) not being able to see (or sync with) my contacts. I advise everyone make sure they are using a Unicode version of their PST file. Even if you are running Outlook 2007 you may still be utilizing a non-unicode PST (this is the file format of all pre-Outlook 2003 data files).

See this document for info on converting your file (I found the best method was to import my info into a new Outlook file):
http://docs.info.apple.com/article.ht...

Determine the format of your PST file:
http://office.microsoft.com/en-us/out...
Convert your PST file:
http://office.microsoft.com/en-us/out...

First create a new (Unicode) PST, make that your default data file via the File/Data File Management selection. Remove the data file that had been your default data file, then import your data from the data file you removed. (to be safe I quit Outlook and restarted after each of the steps above).

I lost my filter rules and master category list (with colors) after doing this, but that shouldn't be too hard to rebuild.

Best of luck,

Steve
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I too and at my wits end trying to get syncing with Outlook 2007 to work.....Strangely, ever once in a while it kind of works....my calendar will update...or my conacts will dissappear off the iPhone, never to be replaced....I cannot believe that this isn't being resolved. The other thing that concerns me is that I called Apple for support twice and neither Genius was aware of the problem and thought that they could fix it. to no avail...in fact, the last one said he would get a fix and call me back in a few hours...that was 5 days ago. I like the iPhone but without this working, it is just a toy.
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This feature has been replaced in Outlook 2007 with a diagnostic fuction, in case you can't find it.
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Damn. Steve's post was the most helpful but I still cant sync. There must be a field in my Calander data that is blocking this and I am struggling to find it. If I can't today, the iPhone is going back - what a load of rubbish it is!
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Appointments added to iphone in field don't show up (on the PC when synced - but do show up in the appointment list) - when added from the computer they do. Perplexing
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  • 60 Points
I am facing exactly the same prob. Appeared only after updating my firmware to 2.0
I am puzzled
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  • 62 Points
I have the exact same problem! How do we get Iphone added appointments to show up in outlook?
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I have not been able to solve this problem, Apple has no solution. Outlook Calendar items keep disappearing except in the list view which is ugly
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I too had iPhone User's problem. I wasn't aware that the iPhone has at least 4 calendars - Calendar, Home, Outlook and -ModCal2cef.Home.
If you make an entry in anything other than Outlook, it doesn't seem to synchronise with the PC even though you select "All Calendars" No I'm trying to find out how to merge these 4 calendars so I don't get this problem again.
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Throw the iPhone into the garbage bin and buy a new smartpohone running on Windows mobile 6. Steve Jobs is a MF SOB, F**k him.
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Hi,

Having installed iTunes 7.7 and buying the new iPhone 3G. I had a problem where all contacts sync perfectly, but the Calendar was missing. (In fact, iTunes did not detect any calendars in the INFO tab, during a sync).

After struggling for a while, I exported the entire Calendar to a .pst file (FILE > EXPORT). Then changed the view in Calendar to VIEW ALL and deleted all items, then tested with one appointment, it worked!!!!

Having done this, the sync worked, and didn't take an age to run through the sync process. I then imported all items back in to the calendar again (FILE > IMPORT), and moved all items pre-2008 to a seperate calendar. This has sorted the problem, and a 2-way sync is now possible!! Success..... a very annoying problem.

(There were various intermediate steps, that are not worth noting!!!)

Happy to answer any questions!

Windows XP Pro - SP3 : iTunes 7.7 : iPhone 3G : Outlook 2007
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Ina B.

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This is exactly what happened to me but I don't really understand what you did. When you exported the entire Calendar to a .pst file, where did you put it and how did you import it back? And what do you mean that you then deleted all items? I sure appreciate any help you can offer me. Thanks!!
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Io3Kc9

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You did the Job jaypema! This solves the problem for everyone, i am sure. Just one little correction to your procedure is a must: export as .csv file, not .pst file. Since the .pst file copies the problem in my case with it. Choose a comfortable time in the future, if u want to copy your serial appointments to the next years. Again: Apple should have made that suggestion. But thanks jaypema.
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Awesome! I've been fighting with this for about a week. Unclear what the cause was - possibly an iTunes update. Or my constant tweaking.
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Awesome! I've been fighting with this for about a week. Unclear what the cause was - possibly an iTunes update. Or my constant tweaking.
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Awesome! I've been fighting with this for about a week. Unclear what the cause was - possibly an iTunes update. Or my constant tweaking.
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I had the same problem and fixed it like so: Create a new calendar in outlook. Name it whatever you choose. Export current calendar to file using comma separated values (windows). Import that file to new calendar and then sink to iphone. In the info section of Itunes select sync calendar to your new calendar. It will now sync back and forth. If you uncheck your previous calandar in the sync box, it will no longer appear in your Iphone and it will become your primary. This worked for me for both me and my wifes phones.
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JMac

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This fix didn't work for me, but my problem may be more like David's. The microsoft data file is correct, but calendar items synced from the iPhone 3G just don't show up in the calendar. Actually, they do immediately after a synch, but then disappear if the view changes, even though they are still on the primary .pst data file. They must be marked or stored differently than items created in Outlook....any ideas about that?
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I am facing this problem as well. Mine may be even worse. When i try to tap the Calendar under Info Section, it does not even show me choices where I could sync calendar. It only got once choice "Outlook". But course, I could not sync anything from my Outlook Calendar with that. Can anyone help?
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This worked for me. Exporting into a .pst file and re-importing did not work, but exporting into a comma separated values file and importing into another calendar did work.
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David

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Mine also does this. I have an iPod Touch that I use as my planner also. It worked perfectly until I updated to iTunes 7.7. I did not upgrade to iPod 2.0, I am still running 1.4. The contacts sync with no problem. The calendar syncs from PC to iPod also with no problem. The appointments created on the iPod however do not sync correctly (this is what I use to make 99% of my appointments, as I am normally not home when I set them).

In order to go back to iTunes 7.6 I have to redo my itunes library. I don't want to do that.

I tried creating a new calendar, this didn't remedy the problem.

I have reinstalled both outlook and iTunes. No Luck

Deleted "Home" Calendar and chose the regular calendar in iTunes... Nothing.

Disabled all outlook add-ins...Nothing

After digging through outlook, I found that they actually ARE syncing to outlook just fine. They just will not display on the calendar view. If I choose "view" "active appointments" they show up. I can edit them and the change appears on my iPod, if I delete them, they are deleted on my iPod. All settings are the same as my other appointments, but for whatever reason they do not show up on the monthly, weekly or daily calendar view. This is problematic when I am trying to plan my day. Also If I am home and use my pc to book an appointment I risk double booking as it doesn't alert me of an overlap.

If Someone knows how to make these appear in the calendar view then I think this might solve the problem (for me at least).
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I am having precisely the same problem with the iPhone 3G and iTunes 7.7 I'm trying to see if I can find any difference with the iPhone generated appointments, but so far, no luck.
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Steve

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THANK YOU! I've been pulling my hair out with my iPhone 3G until I've finally found someone with the same problem. David, thanks for posting your info - I changed my Outlook - View settings to Active Apointments and there they are - but it is still a pain in the you-know-where to not be able to view my appointments in a "productive" view setting.
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I've been very frustrated by this problem for months... this posting really helped me understand the problem. Following David's advice, I exported my Calendar to a pst and then noticed that the file was HUGE. I had no idea I had so many old appointments saved in Outlook/Exchange. This lead me to "Veiw All" and start deleting old appointments. I wiped out everything prior to 2008 and that worked! I did not have to delete everything and then re-import. This leads me to believe that I has some jacked-up appointment somewhere in there that was causing the problem.Once it was deleted, the phone was able to sync.

In order to "view all" in Outlook 2007 go to Tools->Organize. Click on "Using Views" and then select "All appointments". This view allows you to easily purge old appointments.

Good luck to anyone having this problem... the iPhone is a fantastic device. I blame Exchange for this problem.
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RB

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I'm having a similar issue. The new firmware update created two calendars on my iPhone, an Outlook calendar and a home calendar. The iPhone defaulted all of my appointments to the home calendar, and now none of the appointments will sync with Outlook on my computer. I've tried creating a home calendar in Outlook on my computer, and it still won't sync. I create all of my appointments using my iPhone, so this is a big problem. I need to be able to back up my appointments on my computer. Since I have several years of appointments stored, simply re-entering the appointments into the Outlook calendar on my iPhone is not an option. I only want one calendar, not two. Does anyone have a solution?

I'm really disappointed with how Apple set this up. During the firmware update, all appointments should have either defaulted to the Outlook calendar, or the iPhone should have given us the option of which calendar we wanted the appointments to sync with.
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This is a good description of the problem. I have exactly the same. If only someone had an answer!
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Same problem with iphone appointments not appearing in outlook 2007. very disappointing
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I just noticed yesterday that I face the same problem (XPSP2, iT 7.7, Outlook 2007). I am very upset that there seems to be no solution so far.
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Chris

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Bosses iphone just hangs when it comes to syncing the calendar. We think it started after the firmware update.
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Throw your iPhone into the garbage and buy a new Windows Mobile phone. Steve Jobs if a MF SOB... F**k him
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I am also coping with the problem as last reported by David, which I observe on my system exactly as he described,

Here is an added twist. I noted today that an appointment that was originally created on my PC, and which was subsequently synced with the iPhone, showed itself properly as a meeting notice alarm on the iPhone. I clicked on the alarm, and later today I synced again with the PC. That appointment has now disappeared on the weekly or monthly calendar display, but still shows on the list of appointments. It looks to me that not only appointments created on the iPhone, but those where some action, or editting is made on the iPhone, are vulnerable to this problem.

I haven't been able to find any data field in the errant appointments that appear to directly correlate to the damaged ones, but it does appear that those records typically show a much smaller SIZE field(approx. 1KB) than all of the other, properly displayed appointments (typically about 7KB). I don't have the skills or resources to research that any further, but I think it should be easily repeatable and able to be diagnosed by Apple and/or Microsoft. This problem appears to be widespread, so I'm optomistic it can be acknowledged and resolved.
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I too am having this issue -- events are mysteriously disappearing from my outlook calendar AFTER the start of the event. What is also frustrating is when I go through the iTunes uninstall//reinstall and go to sync, I see that the iPhone is going to edit "x%" of the events but I can not get an understand of what events are changing / adding / deleting.
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OK. I was having the exact problem described by vicw and RB. Appointments created on my iPhone 3G or just acknowledged on my iPhone disapeared from Calender view in Outlook 2007. I used the solution described by Cker but just cretaed a new Calendar (called iPhone) in Outlook 2007 and manually copied my appointments over. I did not have too many appointments and Outlook can present both calendars in the same view and you can drag and drop. So far, my iPhone is syncing 2 ways and all appointmnents made or changed on the phone are properly apperaing in Outlook.

Good luck.
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interesting the word "outlook" syncs seemlessly as a task despite everything else going. Interested to know if this works for anyone else. I can set each task to repeat every year and that also is a tempt fix. for me, it's historical events that disappear, not ones in the future. It's like when the time has passed, they go. It's nuts, it's VERY annoying, I've spend ages on the phone and noone at iphone seems to have bothered to read this strand.
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(XPSP2, iTunes 7.7, Outlook 2003, iPhone 2.0)
This problem appeared for me when I updated to iPhone software 2.0. Why are there 2 calendars listed in iTunes now? I only have/need/want one. But that's minor. My iPhone now only seems to sync reocuring tasks from Outlook. After spending 2 hours with a support guy at the Apple Store, still no luck. I've Restored the phone, reinstalled iTunes and resynced a hundred times. I used to love my iPhone...
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(Vista, iTunes 7.7, Outlook 2007, iPhone 2.0)

It sounds like we have a bunch of different problems and I'm not sure if anyone has my exact issue:

- Outlook shows up in Info tab in iTunes
- Sync is confirmed by iTunes with iPhone
- everything is seemingly fine, but on my iPhone.. nothing shows up

I tried creating a new PST and importing an old PST, but still no luck. Any ideas? Thanks!
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Same problem. Follwed all of Apples instructions for fix and it just got worse. Went from not synching to the iPhone to not calendar info at all.
Have restored, rebooted, reloaded,etc etc.
Worked fine before 2.0
This thing is now an expensive iPod.
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This is exactly the situation I am having with iTunes 7.7, Outlook 2007 and iPhone 2.0 under Windows XP Professional SP3.

The sync takes forever, shows that it completed and nothing is on the iPhone. I worked my way through the Apple troubleshooting documents that get you to recreate all of your appointments in a new PST so they are in Unicode format, but it didn't fix the problem.
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Same problem - iTunes 7.7, Outlook 2007,, Windows Vista Business.

Sync happens pretty fast, but no updates from calendars (recurring or otherwise) and contacts make their way onto the iPhone. Prior calendar entries and contacts show up as is, no problem. But new ones created in Outlook dont.
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I have spent many hours on the phone with support and have tried all the solutions. I am tired of trying to fix this problem. I waited for the new iphone and what a disappointment. Another glitch that got past testing....before hitting the market.....need some sleep
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David

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Well, the problem occured when I updated to itunes 7.7. I had NO problems before that. I uninstalled microsoft office and itunes. I wiped all of their folders and other misc. stuff I could find. I reinstalled MS office and itunes 7.6. (NOTE: Installing itunes 7.7 changes your music library file so that 7.6 can no longer read it.) So I did add folder and added all my music again making a brand new library. The problem is still there. When I opened itunes it opens a windows installer and downloads the itunes add in for outlook. The appointments will go from outlook to ipod with no problem. From ipod to outlook, they are there, Just won't show up in calendar. OH...they do show up in calendar at first, But after restarting outlook it dissapears.

I have given up. I disabled the sync to outlook. I now work exclusively from my ipod for scheduling. When apple fixes it, I guess I'll re-enable the sync. Until then...
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JAYPEMA worked for me.

See above. It's radical but it works.

I went one step further. I haven't imported the pst. It's sitting on my desktop waiting for Iphone to fix the problem.

If you're willing to let your calendar history sit in another file for a while, it's worth it, to stop the anguish.
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I tried to do all of these suggestions last night and none of them worked for me. However, what did work and this is a pain, was after I deleted all of my appointments, I re-entered them manually again.
Bill R
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Got it fixed. You just have to delete all your calendar items. The good news is, my iPhone already had a lot of the recurring appointments (maybe all) such as birthdays that were going to be the pain to restore, and the first sync put them all back on automatically.

Just export your calendar into DOS CSV format before you delete everything. Then I printed out (about 5 pages) the list view of the calendar so I could recreated if needed. Deleted everything, restarted Outlook, synced again, and I'm back in business.
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i was wondering when you say delete all events, are you talking about just in outlook, or just the iphone or both? and once you have done this are you getting two way syncs where all your events are visible in the normal views? also are you using outlook 2003 or 2007?
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Ina B.

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thank you to all the people who are offering solutions. The trouble is, some of us have outlook 2003, and some 2007 and the problems are similar but by no means the same. I sure hope the fix is for both versions. I upgraded to iTunes 7 and had no sync problems intil the iPhone 2.0 update. I love the new features, but I use my calendar everyday! at first, my only problem was that new appointments I added wouldn't sync. I kept everything else in calendar intact. Then I tried the various fixes that abound on this site, and I actually lost the calendar data already on my phone (reset sync history, then chose to override info on my iphone with the data on my computer since I knew that it was correct) then zip, nada, on my iphone calendar.
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mikaeltoo

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tried everything before deleting all the calendar entries but finally did it and it seems to be working now.