Stolen iPhone

  • Question
  • Updated 10 months ago
My iPhone was stolen. What can I do?
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Kurt Gerwitz

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Posted 7 years ago

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Logan

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Contact AT&T and let them know ASAP! If you had any kind of "insurance" through AT&T, they may offer you a new phone for free or discounted.
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  • 62 Points
Ello again M8 I hope Ur cool jus wanted to let U no if U get ny deals plz contact Meee solid_88@hotmail.co.uk Thanx for da ladies out der 2 Im from N.W london & Im 20 years of age take care bye bye x x x ;P hehehe ;D
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Anamarija Milos

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There is no insurance for iphones. Apple does not offer. I know it sucks.
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Eddie Espiritu

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I lost my IPHONE 4 but as soon i got it i registered my phone with 'mobile me" is very affective. I was able to locate my phone to where it was. You also have the ability to change you lock code,send a text that will display and even erase all the information on your phone. But once you erase all the information you no longer can track you phone . I was patience enough to not erase all my information on my Iphone so like that i could still track my phone. I took my laptop with me as soon as they turned my phone on and i was able to fish the person who stole my phone. Thank God i was able to locate my IPHONE do to this free application. Just log into "mobile me" on your iphone...download the application,follow the steps and then you will be able to locate your iphone from any computer. Go to' mobile me' on the internet and you will be on your way to track you phone. If the phone is off the tracking cant pick it up. Stay tracking your phone and soon enough they`ll turn it on. ( EDDIE)
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jford86

  • 60 Points
I lost my Iphone 4 and wiped it clean...however a friend of mine found it a couple of days later and returned it to me. I'm nervous about restoring my settings (basically plugging it back into my computer) because I don't know if there is a way that they can retrieve my information even though I wiped it clean. Could they have switched the SIM card in my phone, or could they have gotten any information from the SIM card in the phone even with it being wiped (this is the more important question)? Someone...Anyone HELP!!
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tomtailor

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I lost iPhone4, located with "mobile me" in Germany, remotely locked /not wiped/ but since the first localization the phone was never switched on again. German police didn't found it there, even when received from me located house in a small village.
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  • 60 Points
Well it looks like somebody has finally paid attention to this growing and serious problem: there's a program called iRedHanded I've been testing the beta on... you can install on your iPhone OR iPod touch and it definitely gives you LOTS of options if it's lost or stolen...

For starters you can find the stolen or lost iPhone location on the map, remote-wipe any personal or sensitive information (texts, emails, photos, app settings, passwords!), then annoy the thief with noises and popup messages (even if the phone is switched to silent)... Lastly you can spy on the thief and see what numbers they called, texts they sent and received, Wifi networks and IP addresses they connected from, the number of the new SIM card they inserted- enough info to keep a detective happy and bust them pretty quick! I used it recently when I left my iPhone in the back of a cab and didn't know which cab company to call :D

Anyway, the other idea is to get decent house contents insurance, but I know people who have had hassles claiming for their iPhones, stuff like minimum deductibles per claim etc
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Meesh

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so how do i go about tracking my phone like you mentioned above? and i was wondering if the person who stole my phone can access my email?
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Meesh

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so how do i go about tracking my phone like you mentioned above? and i was wondering if the person who stole my phone can access my email?
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ali budhwani

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this is probably the best thing to do ...if u have the new 2.o software u ca call apple and they will remote wipe it for u and lets say u find it u can hook it up to the computer u last synced it to
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Maria Lopez

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You are only able to remote wipe your iphone if you have MobileMe.
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Maria Lopez

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You are only able to remote wipe your iphone if you have MobileMe.
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I am speaking with a Attorney about filing a lawsuit against Apple and ATT to start holding them responsible for the thef of the phone and not honoring warranties, and unfair business practice.
Also ATT still requires that you pay an early termination fee if the iphone was stolen and a police report was filed that it was stolen.
I need to have 100 signatures in order for this to be a class action lawsuit.
Please let's help each other and stop ATT and apple from benefiting from our lost
you can email
stoleniphonelawsuit@gmail.com
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Andrew Luecke

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Erika. You are right, none of us should help. This isn't a community portal.

I never said don't speak to AT&T. But you think that AT&T owes you a new phone for unfair business practices and all that rubbish. That's just stupid.
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brewer770

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I don't think ATT owes losers a phone or freedom from contract; however, they register all of your info and should be able to block the phone from being used. I know it doesn't prevent going to another service though. I think all services should use a list like bad check list and block the phones from use. Then there would be no reason to steal it.
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Andrew Luecke

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I agree totally.

That's something you'd probably have to speak to your government reps regarding though. From a business point of view it doesn't make sense to mobile phone providers to offer such a service (and costs them money), hence why they would be unwilling to do so. If it is enforced by law though to create a central mobile phone registry containing stolen IMEI's, they would be forced to do so.
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mounir.maarfi

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You must be completely mad or simply extremely narrow-minded. Even considering a law-suit against Apple becaue of some random criminal or your own negligence. WAKE UP!
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Andrew Luecke

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Well, by now, the lawsuit should either have completely failed (and wasted money) or be WELL underway.

So what are the results, so we can either stop or encourage people to undergo the same (ridiculous) legal process?

Seeing as there has been no "bragging" on this thread regarding the lawsuit though, I am guessing, as expected that it is an utter failure. Is that a valid assumption?
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1. Apple will not remote wipe your phone.
2. If you bought a new car, and it was stolen the next day....would you ask the dealership to give you another one? I think not.
3. The warranty clearly states that accidental damage is not covered.
4. You lost your phone. How about taking some personal responsibility?
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Thankks Tammie,

I dont have a probelm with taking responsibility for the stolen phone, however the issue is that, ATT and Apple make it easy for theives to get away with geting new service for the phone by simply purchasing a new SIM. Developers have offered Apple a program to track stolen phones but they have declined, they also declined to speak with CBS news when questioned why they wont offer their customers better protection. When you purchase the iphone you are told by ATT that they are the sole service provider for the phone, i HATE ATT but I really wanted the iphone and I have come to find out that this is not true. They make false statements to commit you to a two year contract with them and then you have to pay a termination fee if the phone is stolen
Also they claim that they track the serial number (Apple and ATT) and if your phone was reported stolen, they theif can not use it, however I spoke with a friend who found a iphone and he got service with tmoble with out a problem.
If you want to compare the issue with a stolen car, at least insurance is provided for a stolen car and the vin number can infact be tracked through DMV.
If a theif know that the phone had more security on it, I dont think there would be so many thefts, however ATT and Apple make a huge profit each time a phone is stolen, so they dont want to so anything to better their customer service.
I spoke with a lawyer who explained to me that companies start to change their policies when lawsuits are filed. I dont want the company to replace my phonel I want them to be honest when selling to consumers, they are not the only service provider for the phone and they will not do anything to keep a theif from geting new service using your phone.
Erika I COMPLETELY agree with you. Using an analogy such as cars or laptops make NO sense considering there is little to no protection for these devices, as well as a major incentive for AT&T and Theifs. I BOUGHT THE IPHONE and am PAYING for it, which means I am a CUSTOMER. WHY DOES AT&T and the theives benefit from my tremendously expensive loss. Im today a victim of 2 water damaged iphones, and 2 stolen iphones, one was my fault while the next it was taken out of my personal belongings. I work full-time and am a college student who is barely making it, and I NEED my phone, so you can see how it disgusts me to here people talk down to victims and downplay such lame business practices. Tammie if you are still involved in the suit pls let me know
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Andrew Luecke

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Sorry Harry, but seriously, you can't play the poor card when you have owned 2 iPhones (people such as myself could barely afford one). That's like a banker who claims that he needs $500,000 salary simply because the city he lives in is so expensive. If you are "barely making it", perhaps stop throwing away your money on expensive phones (nobody NEEDS an iphone, they simply want it).

AT&T never lied to your either. You read the contract. If you don't like what you are reading, don't let your giddiness get to you and simply don't sign it. If they aren't following the contract, sue them for breach of contract (but I doubt they have).

I'm not saying AT&T are right for allowing stolen phones to be registered, but, there are always 2 sides to the story. What if the phone is already re-registered? People often buy stuff second hand on ebay, or buy their ex's gifts, etc (and they may mark it as stolen to annoy them). So what happens if they disable an account of someone whose ex bought them the phone as a gift, and they really needed it? Boom, lawsuit for AT&T (for shutting off their service). Especially if the person is now using the phone for their business. Truth is, we don't know exactly why AT&T allow them to be registered again on AT&T. They may allow them to be re-registered, but the police may regularly provide Apple with a list of stolen imei's or SN's to look up on their system.

Have you bothered filing a police report (many people don't, because of the amount of paperwork which is often required)?
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James Milligan

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I agree with Andrew totally about Harry's 'predicament' - two iPhones or more, they aren't exactly for people with no money. If you're really struggling, get a netbook for all the web-based stuff, then get a normal phone.

Imagine all those years ago (sorry, 2 years) when in ye olde days people couldn't access their emails on the go?
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Remote wipe is only available on iPhones with Exchange accounts.
Best thing to do is insure your high dollar electronics with a third-party insurance company, like State Farm.
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I had an my company exchange account on my phone, they would not remote wipe
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Contact the IT guy at your company. He (as the admin) can remote wipe the device.
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Andrew Luecke

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Every mobile can have the sim swapped easily. Get over it.

And no, the crap that the developers are telling you is actually incorrect:
1) I'm a developer and even with remote tracking they can pull out the SIM card, and restore the iPhone to remove the tracking data, or/and pull out the storage and copy the data off.
2) People like you will soon be whinging that Apple is "tracking you".
3) So tracking is unreliable at best.

And Apple serialises everything. If you contact a service centre with the details, if the phone gets sent there for service, they will return your phone.

Its like a car. If a car gets stolen, you can't just randomly call up the VIN, unless you put tracking on it yourself (but thieves can still pull that out too). Either way, you likely wont get your car back unless it is returned to a service centre accidentally.
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willtur

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not all phones allow this, verizon for instance does not allow a tagged esn to be activated. I was searching right now because i was interested in buy an AT&T galaxy tab off CL for a good deal and wanted to know what I should verify to make sure its not stolen. Its a bummer they dont have something similar.
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Prior to purchasing the phone I was informed insuranc and warrantes were not availble. I specifically asked the apple rep, if the phone is lost/stolen can service be provided by another company, or can they get a new phone service. I was told, ":no the IMEI number/ Serial Number is tracked and if someone attempts to get a new activation, I will be emailed.
Big Lie!
Once the phone is unlocked and a new SIM is purchased ATT and Apple could care less.
Ebay is selling iphones out the wazoo, and tmobile will activate the phone.
They do not track the serial number of IMEI number, other wise the 3,000 people who have lost their I phones would have been notified by now.
Thats my grip, if you cant understand it, or you don't have any assistance to offer, no response needed, stop waisting my time!
Contact me if you have had you iphone stolen and are ready to take action to stop these thieves!
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M

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I've had 2 iPhones get stolen from me in the past half year. I am sick of it. What am I supposed to do, handcuff it to myself?
mimirado@gmail.com
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kumar.jack

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My iphone was stolen yesterday. It sucks. Is there any help on this regard. Please advise. kumar.jack@gmail.com
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kumar.jack

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My iphone was stolen yesterday. It sucks. Is there any help on this regard. Please advise. kumar.jack@gmail.com
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Somejustice

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Erika, you are correct ATT and Apple don't do anything to stop the reactivation of stolen iphones though it could stop this type of thieving in its tracks. All thy would have to do is allow YOU set YOUR iphone to an un usable setting at you command.
People would catch on quick that it is useless to steel them. What they do instead is support crime because it also boosts their bank accounts even more, when you have to buy a replacement phone again. The iphone is as expensive as it is because of its wireless capabilities, how ever, they purposely make it a target for steeling by making it not issue for thieves, (like you can keep it on a bike lock all the time rite) and they dont care about their top supporters and costumers who work hard to make an honest buck that they share with them.. its something that people should be aware of and understand. Allowing crimes like these in my opinion is a worse crime. Shoot they should hire people to go out and steal them selves, they practically do
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Somejustice

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Erika, you are correct ATT and Apple don't do anything to stop the reactivation of stolen iphones though it could stop this type of thieving in its tracks. All thy would have to do is allow YOU set YOUR iphone to an un usable setting at you command.
People would catch on quick that it is useless to steel them. What they do instead is support crime because it also boosts their bank accounts even more, when you have to buy a replacement phone again. The iphone is as expensive as it is because of its wireless capabilities, how ever, they purposely make it a target for steeling by making it not issue for thieves, (like you can keep it on a bike lock all the time rite) and they dont care about their top supporters and costumers who work hard to make an honest buck that they share with them.. its something that people should be aware of and understand. Allowing crimes like these in my opinion is a worse crime. Shoot they should hire people to go out and steal them selves, they practically do
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Andrew Luecke

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Here in Australia, if you go to an Apple premium reseller or Applecentre with a police report, they will note down the serials, in case the phone ever gets brought in for service.
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MDNZ

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It is a shame 3.0 is not here yet...

http://www.appleinsider.com/articles/...

A new feature in the iPhone 3.0 firmware appears to let users remotely pinpoint a lost or stolen phone by securely requesting the device's location via Apple's MobileMe service.

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KEEP US POSTED ON WHEN THIS WILL BE AVAILIBLE PLEASE
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Andrew Luecke

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Any criminal would pull out the sim card and restore the phone anyway. Yes some are stupid, but not that stupid.. I wouldn't rely on this. (its probably more of a gimmick to track school kids really).

You are still best off with a police report as carriers could identify the stolen phone on their network. The same police report can be reported to apple directly as well.
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MDNZ

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Andrew agree that for most in the know they would disarm this pretty quickly. It would only show the last known place it was switched on to network.

The other option is to get an IMEI block from the various carriers. Not sure about US, but in Australia there is an intercarrier database for registering stolen phones. Even with a different SIM the device will not be able to make calls on the various networks. There is no charge to have your handset registered on the intercarrier handset blocking data base.
This action does not prevent the item from being taken overseas
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VirgoRdHd

  • 70 Points
I would be willing to sign my name to the class action suit. Not only are you not able to have your phone tracked, but AT&T charges you to "upgrade" your phone when all you want is the SAME phone! Not an upgrade. You report your phone lost/stolen, you still have to pay the monthly fee, you can't cancel your contract with out a big fee, you can't buy insurance on it (like all other and more expensive phones), and if someone steals it...you get screwed! The thief can use the phone and restore it, the legitimate customer not only can't get the phone back, but they are told you have to pay $200 more. I am fine with the 2 year contract starting over (sucks, but I'm going to be using the service anyway), but to say I'm not eligible for an upgrade when all I'm asking is to purchase the same phone? Bull. I don't want an upgrade, I want the SAME phone. They won't track it so you can get it back, they won't let you pay the same price for the same phone when you aren't even upgrading. It's not like I'm saying I don't like my phone and want a new one. I know they are a business, but that doesn't mean you should screw over your existing customers to that degree.
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Lana I an working with a Lawyer right now who has a really good record with suing companies for their misleading business practice.
You can email the following email address and all I need is your contact email, I will keep you posted on the details.
Thanks and good luck to us all!
stoleniphonesuit@gmail.com
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VirgoRdHd

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Andrew, the points are:

1. They don't even provide insurance. Can I go to a third party insurance company and just insure my iPhone? No. AT&T offers insurance on ALL other phones except for the iPhone. You can get insurance on a car, actually it is legally required.

2. I'm not asking to get the phone for FREE. I'm asking to buy it at the same price I bought it a few months ago. I am not "upgrading" my phone. I am replacing the exact same one.

3. They know a phone is stolen and do nothing about it. If your car was stolen and the car company had the ability to track it...um say like Lo-Jack, then you have a course of action to find it.

I bought my phone at an Apple store where the person explained the warranty me and they were wrong after I bought the phone and yes, read the warranty.

I did in fact read my contract and it does not say that if a phone is lost or stolen, that you must pay an "early upgrade" price for the same phone.

It is also a matter of deceptive and overly greedy business. Why give the customer no option for insurance just on this phone? Because they know they will make more money, legitimately and by turning a blind eye to illegal activities they are aware of. Not to mention just not fair to a loyal and legitimate customer. I didn't steal the phone, but the person who did is treated better than me. Getting a phone stolen does not happen to just "idiots". You have no control when something of yours is stolen.

Again, I'm not trying to get out of anything, but you get exploited more so if you have this particular phone and they know it. Those are the bases for many class action suits and are legitimate.
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Andrew Luecke

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1) Yes, you can go get 3rd party insurance. Insurance will cover just about anything these days. People even insure their faces and their careers. So this point is invalid. AT&T don't need to offer insurance directly. They have a right not to. Furthermore, you knew there was no insurance when it was purchased. You chose to ignore it. Your fault.

2) Maybe you need to be enlightened as to how it works. You pay tiny amount of upfront. You pay enormous amount for contract. AT&T pays extra to Apple. Many phone companies do this, Just because you buy a phone for $0 upfront on a contract doesn't mean you deserve another phone for $0

3) What do you want them to do? There isn't much they can. File a police report with the details, let Apple know. If your car gets stolen, it doesn't make it legal to check every car that looks similar. Maybe the police should pull over all iPhone users on the street for you, and personally check the serial number?

4) It never said they would give you a free upgrade either. Why should they?

5) Nobody forced you to buy an iPhone. Everyone knows that the contract is shoddy, and many of Apple's business times (like any other business) can be. Hence why I never purchased one.
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Tom Hundley

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Andrew what grips me is that AT&T can track the phone with the Manufacturers number when it is stolen but do not offer it unless you get a court order. I know this because mine was stolen. They can tell this even if the sim chip was replaced. However after spending quite a bit of time with folks at the AT&T store reps who really were quite helpful most of them agree that the parent company makes you jump through hoops to try to find a stolen company and cannot help but think that they do that so you either will pay full price for a replacement phone or have to add another line. I agree with the speakers on personal responsibility and should have searched out third party insurance. The lack of that may be a deciding factor in which will be my next data phone.
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  • 60 Points
Hey, sorry about the phone loss. There's a website that will give you a free iPhone. The only catch is that you either have to sign up to either Netflix or Blockbuster. After that, your home free! It's [link removed] . Good Luck!
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Andrew and all others who believe that we are "stupid" for filing this lawsuit, I can't wait for the day a company misleads you!

Further more I am trying to figure out why you have the time to take out of your "busy day" to respond to a post that has nothing to do with you? If your phone was not stolen, or you don't have any issues with Apple or AT&T then why do you care? What ever happened to minding your business, this has nothing to do with you?? I understand that you don't have a life and you feel the need to engage in conversations that don't concern you but it's really not necesssary, but if you must know,

I read my contract and my lawyer has read the contract as well which it does not state that insurance is not provided for the iphone. I did not find this out until I called ATT to purchase insurance for the phone.

ATT also misleads the customer into believing that you can only purchase the iphone through them so that you are bound to a 2 yr contract. However you can have the iphone through t-moble to avoid dealing with ATT, wish i had of known that.

The issue with Apple is that they lie to the customer telling them that the phone is tracked and it can't be registered again, which is a lie. Apple told me that they would send me a email notificaiton if someone tries to register my phone.
And our lawyer along with CBS news who has done a story on this before agrees that ATT and Apple need to have better customer care and they have been reporter to the Better Business Bureau
I am not saying that ATT or Apple owes us anything but the only way to get a company to change their policies it to file a suit.
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MDNZ

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There is a general sentiment that of people who object to pointless lawsuits where the effect does nothing more than consume resources and finances in legal fees. Net result increased operating costs for the company, lower profit and a potential increase in retail pricing for consumers. Same sentiment goes for the nature of unnecessary product returns.

>> "I read my contract and my lawyer has read the contract as well which it does not state that insurance is not provided for the iphone."
If contracts were to state everything that is NOT included, I would hate to have to read them before signing. If you expected it to have included insurance, would have been worth to check that it was included on the contract.

Requesting a company to write off the subsidy that was paid up front (to reduce the initial outlay) does not make sense. On a 24month contract, expect that there is a monthly contribution of the bill that is 'paying back' the cost of the Phone. If phone owner does not pay, who will.

Maybe a clearer option was to pay $1000 up front for the phone and then not have to worry about it. I am not sure if the carrier offers the option to purchase 'outright' but for many people this becomes a preferred method to avoid the dilemma where a phone is stolen or requires upgrade in middle of period.
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MDNZ

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http://www.appleinsider.com/articles/...
Some Apple retail stores as of Thursday are selling unrestricted quantities of the iPhone 3G at the full, non-subsidized price of $599 for the 8GB version and $699 for the 16GB models.
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seattle

  • 60 Points
The bottom line is that consumers are beings screwed by corporations. Case in point is the Iphone and its price tag. Along with that is the 2 year contract. Have you heard of such a contract for any other product. Why do they get away with it? Because idiots like us sign up for it since we are greedy for the next big thing.

Another example is the rat holes they call condos in urban cities. For $500k you get a tall box to run up from the first to the top floor and you basically sign off your life paying for it. Once again idiots like us sign up for it, run to get it like we would not survive without it and voila, there you have a realtor and the builder laughing all the way to the bank.

Want another e.g.? The tuition we pay to universities. Has anyone ever bothered to ask why why why are University so bloated with staff? Most of the money goes in running the bloated place. Does anyone ask what does that $10,000 dollar buy in terms of education? No. We want fancy buildings to study in and fancier parking lots to park our cars in. Guess what? We pay for it. With years of slogging at the desk in an office we hate. Doing the job we hate.

Seriously the people in this country need to wake up. GM tried to cut staff in Germany and there was an uproar. Why? Because the consumer in other countries is not dumb, they question everything

Dont even get me started on the medical care here.
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Andrew Luecke

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And yet, totally irrelevent..
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oren67

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Sorry to hear about that. I too had my iPhone stolen.
When I was searching around on what to do I came across this web site to report stolen iPhone:

http://www.stolen-property.com/report...

Hopefully it helps get our iPhones back...yipes!
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Andrew Luecke

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Actually, the site is incorrect (at least in Aus). Here in Australia, whilst the phones have no means of being tracked, if they are ever returned to Apple for service or battery replacement, Apple has a database to identify them (and has for ages).

Although, many employees may be unaware that the database exists.
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oren67

  • 70 Points
This website is even better: http://www.stolenlostfound.net/, the stolen iPhone postings appear on the search engines within a day!
I'm angry at At&T and T-Mobile they have the power to stop the theft of iphones, so does Apple, but they choose not to! simply because when someone goes to connect a stolen iphone its a new customer signed to a 2 year contract!
They don't care about the guy that paid over $200.00 and pays a monthly service of $100.00, that sucker is already tied for 2 years! He has to continue to pay because he is in a contract and he has to pay almost the full price of another phone to get out of the contract $170. So this is a win win situation for AT&T. The reason they don't offer the insurance is because the phone is pretty hard to connect with someone else other than At&T (Jailbreaking, unlocking, lowering the baseband etc etc...) .

Apple doesn't care either to them the thief is just another new App store/ Itunes client. That they are going to profit from.

They should make 2 year contracts on new phones illegal without offering insurance.

Phone theft in america is a proof of how irresponsible corporate america is, stopping this kind of theft would cost all phone carriers and manufacturers virtually nothing, most smartphones have ways of being identified, and therefore traced! These thefts cause millions upon millions of dollars to consumers every year. People are victims of violence and these assaulters can be caught, but corporate america would rather sign a new 2 year client than, make cell phone theft a thing of the past.

It cost AT&T or Apple virtually nothing to brick a stolen iphone. Two iphones have been stolen from me, and I'm sure they must be connected in the US with AT&T or T-Mobile, all these corporate assholes would have to do to recoop my phone is search the devices ECID on their computers. But they told me that they don't unless there is a judge order, and if you try to get a judge order AT&T lawyers will protect the thieves under the excuse of protecting the "privacy" of the user, how about protecting the property of your customers that's worth nothing I guess.

By God is time we hit them with a Class Action.
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buttaskotch

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Maybe keep your phones in a safer place. We have so many people running through my office that I lock all personal items (incl iPod, phone, bose headset) in a drawer when I am not around.
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Andrew Luecke

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@David.

1) Why should AT&T buy them new phones? They probably don't offer insurance because they aren't an insurance company. I also know from experience barely anyone even get the extended warranty, let alone insurance! You can append them to your home and contents insurance.

2) No, the phone isn't hard to connect to someone else. Everyone jailbreaks their phones, and there are services available to easily unlock them. Any bum on the street can do it. And if they were actively tracking them, everyone would whinge (hell, people totally freaked out when they discovered Apple Dashboard connected to Apple's server every boot-up, claiming they were being tracked! Weeks later though, some pointed out it was a safeguard against viruses).

3) If the profit thing was true, don't you think they would implement your thing to brick iphones? That way the thief needs a new phone too..

4) There are two ways to brick an iphone.. By software (very easy to bypass) and hardware (very effective). Unfortunately, the problem with hardware bricking is that hackers who hate apple could create a virus to exploit iphones, and brick them permanently. Yep, that sounds great, a way for your enemies to destroy your possessions!

5) Finally, in terms of your tracing, etc, the police can track down your phones. Have you even tried to contact police? Also, there is software that is capable of tracking computers and phones (would probably require a jailbroken iPhone though to work well). But go contact police, and do it via valid channels. And give Apple your serial numbers and the police report ID. You should be thankful companies are protecting the privacy of its users, otherwise people would abuse it.

So yes, AT&T helping would be nice, but companies aren't required to offer insurance, or pay for your losses. If you buy a bottle of whisky and drop it 2 secs after walking out of the store, you wouldn't expect them to give you a new one for free. Furthermore, its no good blaming them because you dropped it.
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buttaskotch

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Funny, how many people think only the iphone doesn't have insurance. All of their"smartphones" don't have insurance. I have had a Palm treo 650 and Centro and now IPhone. None had insurance, well actually I was sold insurance on the original Palm Treo 650 and when it malfunctioned and I tried to get a replacement ATT told me that there was no insurance on that model. So WTF wasI paying $5/month for 2 years for. that in the very least should get a me a new phone!
Well, in the end I got the new phone, eventually upgraded to a Centrowith no insurance and now the iPhone with no insurance.
The only way the iPhone can be insured is if your homeowners or apt insurance is broad enough to include the iPhone and is in fact listed with serial numbers, etc. If not, folks are SOL.

my work mobile doesn't hve insurance either, so if it gets stolen I have to pony up the $$$. Which basically begs the answer of if its mine to watch I must watch it and deal with the consequences.
Oddly, most do not understand that.
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buttaskotch

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>>>So yes, AT&T helping would be nice, but companies aren't required to offer insurance, or pay for your losses. If you buy a bottle of whisky and drop it 2 secs after walking out of the store, you wouldn't expect them to give you a new one for free. Furthermore, its no good blaming them because you dropped it<<<
Absolutely would be nice, but for the millions of people out there that have iPhones and with the theft it would lead to allocating more resources to finding these iphones, we know what happens from there, right?
Increase of our already ridiculous fees!
I will just safe guard my items. And home my employees stop putting their iPhones down in the nightclubs...
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Lauren Mason

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So lame, my iPhone was stolen & I'M NOT ASKING FOR ANOTHER ONE FOR FREE hello! just at the same price i bought it a month ago when my contract was brand new.
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Bruce

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The reason the iPhone was at the price you first got it at when your contract was brand new was due to the 2 year contract you signed with AT&T, AT&T was able to subsidize the high cost of your phone and provide a substantial discount.
For those who wish to purchase an iPhone without this contract, they would have to pay the full retail price set by Apple. For you to receive that substantial discount again, you would have to sign an additional 2 years of contract on top of your newly signed one. Think of it as buying a blouse and get matching pants for half off; now imagine that you ripped these pants by accident, you wouldn't expect to get another pair for half off without purchasing another blouse, would you?
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Lauren Mason

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not even close to the same thing but, okay.
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Steve Bennett

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The police don't give a rats ass about your lost phone. Forget that. Forget home owners ins. too - your deductible is much more than the cost of a new phone. However, an effective deterrent would be for ATT/Apple to refuse to activate phones that were reported stolen by their original registered owner. Until they implement such a policy they are complicit in the stolen cell phone fencing operation. FYI: XM/Sirius Radio will not activate any radio that has been reported stolen, so it can be done. If enough consumer pressure could be brought to bear, the theft of cell phones would all but end tomorrow. All iPhone users/consumers should let it be known that we expect ATT and Apple to support us as their customers in this regard.
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Andrew Luecke

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How do you know they don't? Like I said, I worked at an Apple premium reseller here in Australia, and there was a way to report stolen goods to apple. However, to prevent fraud and mistakes being made, they require that a police report ID be posted with the report.
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Alisha Flores

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Jesus Andrew, no one is asking AT&T to baby them the way you seem to think, i think the main issue here is deterring theft. If i lost my phone, fine, maybe i didn't keep a close enough eye on it, but i don't understand how AT&T and Apple can both be so completely okay with that same theif walking into their store with MY phone and asking for service on it. The serial numbers and IMEI numbers are engraved on the phones. If they can't track the phone for securities sake, fine, but if i report my phone stolen, i want it blacklisted. I'd rather have it in the trash then have it in a theives hands. If i steal a car, i can't just walk into the dmv the next day and say i want to register it, can i? I'm not expecting a new phone, i'm expecting them to not condone the act of theft.
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Steve Bennett

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Right on, Alisha Flores!! Ex-frickin-zackly!
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Steve Bennett

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Truk, here in the good ol'e US of A, ATT will allow a thief to register and sign up for a plan with a phone they'd stolen from you - even if you reported it stolen!! True, while your plan is suspended, they can not register your phone but as soon as you get another phone and reinstate your account - bingo - your phone can now be signed up at ATT and be used by anyone!! Consequently, I'm not sure reporting it to Apple will accomplish anything as I do not believe they hold any sway over Apple (besides, Apple gets a chance to sell another phone too) but let me know if/why you think it might.

SB
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Michael

  • 60 Points
Is this still going on?
If you do have a iDevice of any sort and you report it stolen. Since Apple keeps track of the serial number. They could be guilty ofaiding and abetting after the fact which is a crime.
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Steve Bennett

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Yes, it goes on (and on) but Apple's complicity is relatively minor compared to AT&T's. Their's is quite another - they are the ones registering any and all iPhones on their network...
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brewer770

  • 70 Points
I too cannot understand why if ATT & Apple register your iphone serial number when you activate service, and cannot identify duplicate/stolen SNs and block them. It makes no sense. Then why ask for the serial number???? That’s why they should be held accountable, because every iphone is registered with a serial number, and mine is reported as stolen. No one should not be able to get service for the phone.
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Raquel Williams

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Complicity is the issue. Insurance isn't even available on these iPhones for theft.
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traviscox4109

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A few days ago, my wife and I had our brand new iPhones stolen. They were 32GB 3Gs models that we go through AT&T at a discounted rate for being a new customer. We used $600.00 of our tax refund to buy them. After being with AT&T for a month and a half, all they would offer to do to help me is give me sim cards. I was told I would have to pay the full retail price ($699.00) for each phone. I spent several hours on the phone with different levels of people from AT&T who blamed Apple for not being able to help me replace the phones. We filled out a police report, but it doesn't really matter at this point. I'm going back to Verizon, and the Motorola Droid.