Can't mark some tickets as done in Planning mode

  • Problem
  • Updated 4 years ago
  • Solved
We've recently upgraded from Planning Module 1.5.1 to 1.6 and are having problems with marking some tickets as complete ONLY through the Planning interface. The tickets we're having problems with were all created with 1.5.1 installed and the Tickets Plus hacks (rather than the module which we moved to using with Planning 1.6). Planning lets us select the ticket as done but when clicking Save the following server error message is returned in the Flash interface (I've slightly modified the file path as it's going on public view):

(Object)#0
b = (mx.collections::ArrayCollection)#1
filterFunction = (null)
length = 3
list = (mx.collections::ArrayList)#2
length = 3
source = (Array)#3
[0] "Fatal error"
[1] "/var/www/xxxxxxxxxx/activecollab/application/modules/tickets_plus/handlers/on_project_object_completed.php"
[2] 21
uid = "A1A86652-F0D5-1CEF-9782-084C7C73DC48"
sort = (null)
source = (Array)#3
br = (null)

This only appears to effect tickets and not tasks and if I try closing a ticket through the standard aC Tickets page it appears to work fine. I'm assuming there's some differences between the way the Tickets Plus hacks and module works which is causing the problem?

Thanks,

Jody
Photo of Jody Botham

Jody Botham

  • 6 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Nirav Mehta

Nirav Mehta, Official Rep

  • 1986 Posts
  • 62 Reply Likes
Hi Jody,

Thanks for reporting this. Will check on this and revert.

:Nirav
Photo of Jody Botham

Jody Botham

  • 6 Posts
  • 0 Reply Likes
Thanks for the quick reply Nirav.

Jody
Photo of Nirav Mehta

Nirav Mehta, Official Rep

  • 1986 Posts
  • 62 Reply Likes
Hi Jody,

We have found the reason for this. It comes from Tickets Plus. Will be releasing an update soon.

:Nirav
Photo of Jody Botham

Jody Botham

  • 6 Posts
  • 0 Reply Likes
Excellent, thanks for looking at this so promptly.
Photo of Nirav Mehta

Nirav Mehta, Official Rep

  • 1986 Posts
  • 62 Reply Likes
Hi Jody,

Thank you for bringing this up. We have released Planning Module 1.6.1 that fixes this issue.

Please download it from our Members Area and try again.

Let us know how it goes.

Thanks.

:Nirav
Photo of Jody Botham

Jody Botham

  • 6 Posts
  • 0 Reply Likes
Looks like that's fixed it, I've just tested with a few tickets and not got an error.

Thanks for the excellent response to this, it's much appreciated.

Jody