Reports module is not working work

  • Problem
  • Updated 4 years ago
  • In Progress
Hello,

I just installed the reports module but when I click on modules in admin, I get the following error;
require_once() [function.require]: Failed opening
required'C:\xampp\htdocs\active/activecollab/application/modules/reports/ReportsModule.class.php' (include_path='.;C:\xampp\php\PEAR') in
C:\xampp\htdocs\active\activecollab\application\modules\system\models\modules\Modules.class.php on line 71

Any help will be highly appreciated.

Thanks

Joseph
Photo of Joseph G. Niwagaba

Joseph G. Niwagaba

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Posted 4 years ago

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Photo of Malay Ladu

Malay Ladu, Employee

  • 266 Posts
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Hi Joseph,

We apologize for that.

Can you please double check that all files are uploaded properly. If possible can you please reupload all files of reports module.

Please also check that reports folder is available into the activecollab/application/modules folder.

Please check and let us know how is it going?

Thanks !
:Malay
Photo of Joseph G. Niwagaba

Joseph G. Niwagaba

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Hello Malay
I did check activecollab/application/modules and the reports module is there.
I even checked public/assets/modules and the reports module is there as well.
Does this mean the folder I downloaded was not complete?
Please let me know.

Thanks
Joseph
Photo of Malay Ladu

Malay Ladu, Employee

  • 266 Posts
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Dear Joseph,

Thanks for the detail.

Please provide us the FTP details of your installation and also create an admin account for us with the email address support at appsmagnet dot com and send the login details and FTP details on the same email support at appsmagnet dot com. We will look into this issue.

Please do not share your FTP details and login details here.

Thanks !
:Malay
Photo of Joseph G. Niwagaba

Joseph G. Niwagaba

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Hello,

My installation is on localhost.
I will share my screen so perhaps you could help me out.
I will need your skype id. mine is joseph.gaga1

Thanks
Joseph
Photo of Malay Ladu

Malay Ladu, Employee

  • 266 Posts
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Communicating form the support system.

:Malay