Airport Extreme in Residential Accommodation

  • 1
  • Problem
  • Updated 5 years ago
  • Solved

I have trouble setting up my airport extreme as a router in my apartment. It used to work fine with airport express. I am two days down without Internet.
After setting up the airport extreme, I am able to get to the ask4 sign up page, however, the mac address shown on both my laptops are not the mac address of the airport but the mac address of the laptops' themselves. I need help in setting up the airport the right way so that both laptops shows the mac address of the airport's.
I was told that I do not have to purchase 4connect or something like that as I'm a residential customer. Please help!

Photo of cwl.jessica


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Posted 5 years ago

  • 1
Photo of Stephen Barton

Stephen Barton

  • 31 Posts
  • 3 Reply Likes
Hi Jessica,

Can you please contact ask4 support on 0114 303 3232. We can quickly take you through security checks, to be able to assist with your airport activation, making sure your devices can connect through it with no issues.
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Nick Barker, Employee

  • 113 Posts
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Good evening,

Depending on where you live will determine how your router needs to be set up. If you can confirm that name of the building that you live in e.g. West One Sheffield, Victoria Hall Birmingham etc. Then we should be able to provide you with further instructions for setting up your device in the correct way.

Kind regards,
Photo of Oliver Smith

Oliver Smith

  • 36 Posts
  • 1 Reply Like
Hi Jessica,

I'm marking this as solved, as we've not heard from you on here about this problem. If you still can't access the internet through your Airport Extreme then reply to this thread, or email