No 4TV -?

  • Problem
  • Updated 3 years ago
  • Solved
ASk4 Tv not woring - have tried all I cn and still nothing, I end up on the windows page where it says to subcribe to 4TV. When I use the link I end up at my account but do not know where to Add 4TV.

I have install te necesary vlan software 2.1 version and have openned the firewall.

Any suggestions
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pcharlebois

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  • frustrted

Posted 3 years ago

  • 1
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Raafi Ahmed, Employeehttp://getsatisfaction.com/ask4

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Hi

Can you confirm your full name and address so we can check your account to see if 4TV is actually added. If its not added we can add this for you.

Thanks
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paperpaul.pp

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Name

Paul Charlebois

Pcharlebois @ show-canada.ca
^Please let me know
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Jamie Lidster, Employee

  • 78 Posts
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Hi Paul,

I've opened ticket reference 32835 on your account for this. We will be contacting you to discuss this at some point. If you'd like to speak to us when it's convenient for you, please feel free to call us on 0114 303 3232 or text us on 07797800545 and we can call you back.

Thanks
Jamie
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Oluwaseun Feyisetan

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Hi Paul,

Are you still having problems with this?

If so, we could run a remote session with you in an effort to resolve this. Please could you contact our Support Team on 01143033232 or via SMS (07797800545) and we can proceed with this.
Alternatively, you may provide your contact number by emailing us at support@ask4.com and we will give you a call back.

Thanks

Seun
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paperpaul.pp

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Hello,

Thank you for the great tech support, you put me on the right track and was able to sort things out.

The final solutions was to install the VLC 1.2 version from ASK4 web site and also to assign home AKS4 network as a HOME network.

Everything is solved, thank you
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Support Management, Official Rep

  • 25 Posts
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Marking this question as solved.