ALERT: Why am I getting the following error on the website: "Validation failed, Please input a valid PIN!"?

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  • Updated 3 years ago
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There is a known issue where the customer can create or update their Password/PIN on their device to include characters, but the metrototalprotection.com website will not accept a Password/PIN with characters. While this is being fixed, have the customer change their PIN on their device to only include numbers and then they will be able to log in to the metrototalprotection.com website.

- Launch the app
- Go to Settings > Change PIN
- Enter the old PIN, select a new PIN that only contains numbers, confirm the new PIN and click Save
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Engineering Support, Engineering Support

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Posted 3 years ago

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Photo of George Sanford Jr

George Sanford Jr

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when setting up password used more than 4 digits for pin, instructions didn't say use a 4 digit pin. now I can't access this account, and don't see where or how to change pin?

This reply was created from a merged topic originally titled
used more than 4 digits for pin.
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Chris Ciechowski

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This reply was created from a merged topic originally titled
proper pass word not working.
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Chris Ciechowski

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CANT LOG IN TO METRO PROTECT ACCOUNT WITH CORRECT PASS WORD.. DOES ANYONE HAVE A PHONE # TO A HUMAN BEING TO SOLVE THIS PROBLEM. OR EVEN GET RID OF THIS APP.!!!!!! PLEASE... ANYONE????.....

This reply was created from a merged topic originally titled
proper pass word not working.
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Dwayne Phillips

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wat do i do if total protection password wont work saying its not valid

This reply was created from a merged topic originally titled
password not acceptable.

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