I’m upset

my pin dosen't work

I have a Samsung r570m. I got it used from a friend and put a new number on it, and ordered metro backup. metro set it up and sent me a pin number, that has not worked. I went to total protection web site and it sent me the same pin code witch still did not work. I removed the app. frpm my phone reinstalled it and it still dosen't work. I have called metro 3 times with no help from them. Can you please help me.
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