NFC Championship ticket refund

So, I'm seeing conflicting information on the refund process for excess funds left over after the 2011 season ticket cost has been paid. Debbie says in one spot "you can send a refund request to fans@falcons.nfl.com and please include your account number" and in another post "a request must be submitted in writing via fax to 404-223-8088. Refunds will be processed by March 4."

Is either acceptable?
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