I’m frustrated

AT&T no signal in my home.

Since converting from my Treo (on Verizon) to my AT&T iphone, I cannot use my cellphone in my house. There is one spot in my house in which I get good reception, but it is quite inconvenient to have to take or make every call while standing in one spot. My cellphone signal is pretty good in other places, but it really sucks to have invested in an iphone and not to be actually able to use it as a phone in my house.

This actually goes beyond inconvenience at times when I'm on-call and need to be accessible in an emergency. I am hoping it can be resolved soon.
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  • I’m floored by terrible service
    The SF Chronicle said there are free femtocell towers being provided by AT&T to customers getting no service in their homes in SF. I have called AT&T over and over and the insist it will be only provided at $150 charge. My husband and I are both paying $100/mo already for our complete lack of service. I am amazed AT&T is not being sued for fraud by the State Atty General.
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  • I’m happy
    1
    ..i also love my iphone to bad att is the only only provider to have them..But I have a solution that worked for me.. I called unwiredsignal.com and they recommended me a kit for my home. It improved my signal from 1 bar to 3 and 4 bars. Maybe it can help some of you guys.
    http://www.unwiredsignal.com/?p=1861&...
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  • I’m frustrated
    I have had this problem too since I got phone!!! What's the use of haveing phone if can not use in your own home!!!!
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  • I’m done with AT&T
    2
    I loose service as soon as I pull under my carport.
    AT&T kindly offered to send me a microcell booster that costs $149. They said they would credit $100 of it. Seriously my contract is up next month and I have been with them since 2005 I have 4 cell phones, home phone, internet and cable with them. I pay an additional fee just to have an Iphone plan and they want me to give them more money. I'm DONE! They should advertise the Iphone as an outside phone only! I think I'll use it as garden decor... I'm looking into other service providers. I have spent way too much money for the phoniest phone ever!
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  • that's terrible then what we can do is raplace a good cellphon
    Mobile phones accessories http://www.topons.com/cell-phone-acce...
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  • 1
    Att ruined my credit. My in-laws installed a tin roof and lost their signal inside their house. ATT told us they would not charge for cancellation because issue is out of service contract's scope. They were on my plan with my wife, as well. When mine and my wife's contracts ended we switched to Verizon (and haven't been happier). No further communication via email or snail mail or phone from ATT for 4 months until we get a call from a collection agency. It turns out, ATT actually turned us over to the agency 2 WEEKS AFTER we talked to them and confirmed they would not charge for cancellation. I need a credit card for work and have had success with other lines of credit until now. Since I can't get a line of credit my boss told me today to get it fixed or find a new job. I'm reluctant to believe there is help out there for someone like me.

    We had ATT's DSL service when it first came out several years back. Could not connect to internet and finally ended the service. They charged us 3 months worth of service (over $400). I stood outside with a battery pack, my laptop, their modem, and a direct connection via the RJ11 they use to connect to my Dad's old house from the telephone pole (their pole). They insisted that we could connect and blamed it all on the wiring inside the house. READ: I WAS OUTSIDE DIRECTLY CONNECTED TO THEIR LINE. They promised every time I called they would send out a tech or install a repeater (the real problem - thousands of dollars worth they were unwilling to invest in).

    They personally screwed me 2 times so far and I'm reluctant to ever use any of their services. They've got my money and time, and I got bad credit, lost time, and will possibly be unemployed because of them. Please stay away from them, heed my experience as a warning.
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  • 1
    I noticed the last post here was 3 months ago. I just recently moved my business to a home business and I have the 3g Iphone. I do not have any signal in my home at all and have been sending emails like mad with no resolutions to AT&T, not even an early upgrade to which i would most likely have to downgrade my phone. I have had this issue since i upgraded from the very first I-phone till now.

    I have to stand out in the middle of my street make or revive a call. My phone never rings in my home i only get voice messages although texting is not an issue. I am loosing calls and business each and every day due to the no resolution for this cause. They will not allow me to end my contract with out the cancellation fee.

    If these femtocells are what is working then they should be offered to us customers whom are not getting service in there homes... I do not have a land line I spend a small fortune to own this phone It should work better than any appliance In my home with the cost to own the I-phone.

    I am very dissatisfied with AT& T and there customer service. I will be contacting my State Attorney Generals Office to complain about the dissatisfaction of AT&T.

    I am going to write because I cant place a call from with in my own home(go figure) and its 103 outside. Telling them i feel they are in breach of their contract to correct my issues or I will be taking this to my Attorney General.

    I even asked for a discount for me to perhaps put a land line in my home business area but they denied this as well.

    My contract is up in March of 2012 I cant wait to get out of this inconvenience. Not to mention I have been a customer with AT& T for over 7 years.. I do not matter to them this is BAD BUSINESS.

    VERISON here I come..

    Sandra
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  • It sounds like most of us are catching on. AT&T has no intention of making their cellular service so reliable that it could risk taking money out of the pockets of their land line business. AT&T in the U.S. will not even sell you a tablet until they disable the cellular voice phone modem in the tablet first. This way they don't risk taking money out of the pockets of their cellular voice business with the exact same tablet that had both functioning data and voice when it was sold in Asia and Europe. This greed is what will prevent the cellular phone from ever taking the place of the home phone in this country. They keep adding crazy features and speed, but after all of these years do you really believe that this giant company has not yet figured out how to keep a call connected? It is a lot more likely that they have not found it in their best interest to fix this problem. As long as we are realistic and keep our expectations low we will not be surprised when we can't use a service we pay hundreds of dollars a year(sometimes more) to use and when corporate representatives provide poor(and sometimes rude) customer service.
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  • all iPhone users, turn OFF 3G. odd but please try. allow the Edge network to be your service. Not greatest data download rates, but usually get more consistent bars! Also works best in the cities too, 3G towers are overloaded there, by switching to Edge, can usually get better data rates and more bars like at MLB or NFL.

    The reason Edge works better in the stix is the signal type. 3G uses a higher signal in GHz (2+), vs Edge is closer in MHz. Lower frequencies travel better over hills, trees and such. Don't you always hear bass thumping cars before you hear the cymbals? It requires more towers for 3G to triangulate the data to you for better use, vs Edge can use 1 tower. If you want faster service and less battery usage, have to use 3G and more towers and it's a global signal meaning Europe and other areas use it. Most of the Verizon towers use a Edge type of tower near 900MHz which helps and why they claim can you hear me now deals, BUT those bands are mainly just in the US. hope this helps people.
    Kevin, Engineer
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  • There have to be laws out there about allowing consumers to end contracts without having to pay the early termination fee if you don't get a signal in your home. Has anyone contacted the Attorney General or Federal Communications Commission? Here's the number for the FCC: 888-225-5322
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  • I’m frustrated
    Tired of our local AT&T sales people telling me that our service will get better....Been with them for 5 years now (iphone).....really tired of being taken advantage of by big corporations!!!
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