AwayFind doesn't recognise my e-mail address

  • Question
  • Updated 3 years ago
  • Answered
I can't log in and AwayFind doesn't recognise my e-mail address in order to reset my password. It's the same e-mail address that I signed up with.
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davidrobertsteel

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  • frustrated

Posted 3 years ago

  • 1
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Dan Byler, Official Rep

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David,

It looks like GetSatisfaction didn't send us an alert for this support request (we see a whole bunch on exactly the same day...trying to figure out what went wrong). We're going to reply momentarily. SOOOO sorry about the delay.
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Dan Byler, Official Rep

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Hi David – sorry for the trouble! Because this is an account-specific issue, I've emailed you at the email address on your account. Let me know if you don't receive the email for whatever reason.

Again, I'm sorry for the delay!

Cheers,
Dan