My credit card charged for service I cancelled

  • Problem
  • Updated 4 years ago
Dear Awayfind. Please help me. You have charged my credit card for a service that I CANCELLED. I did not give you my cell number as I had decided to cancel the service. My order was number 2406035220.
Please will you REFUND my credit card.
Thankyou,
HEATHER MACLEAN
heathermacsong@gmail.com
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heathermacsong

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  • frustrated

Posted 4 years ago

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Jared Goralnick, Founder

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Hi Heather,

We'll take care of your refund. Apologies for any confusion--but canceling a plan and requesting a refund are two different things. We have a trial so that people can test the software before entering their credit card info at all, but it looks like you upgraded and canceled all within the trial period, so we're happy to issue a refund.

Best,
Jared