ATM transaction cancelled but money is deducted from Axix Bank account

I filed a complain regarding my Transaction Cancelled details for Canara Bank ATM with my Axis Bank Debit Card.
I got a mail saying this: " Your request has been registered and your unique reference number is 5028906. " but nothing is done yet.

Transaction was cancelled twice with message "Last Transaction Cancelled" on Canara Bank ATM screen and Rs 1000 and Rs 500 were deducted from my Axis Bank account.
The Canara Bank details are mentioned below:

Bank Name: Canara Bank
ATM Location:Sai Darshan Tower, Gorai-2, Borivali (west) Mumbai

The transaction details as it appears in my Axis Bank account mini statement (when I login to my online web account) are as below:

24/12/2012 CASH-ATM/CANARA BANK/MUMBAI/241212 500.00

24/12/2012 CASH-ATM/CANARA BANK/MUMBAI/241212 1,000.00
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