Why make home-delivery customers pay additional amount for digital access?

Why is it that as a home delivery subscriber I am expected to pay more for online access? The New York Times doesn't ask me to do this. As a loyal home-delivery subscriber for more than 20 years I think this is a shabby move by the Baltimore Sun and I am considering dropping my subscription altogether. I believe in supporting the hometown paper even though it has shrunk to the point where it's barely worth reading. This is the last straw.
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  • Hello,

    Our digital content is distinct from what we offer in print, providing valuable additional features such as:

    • Breaking news
    • Story updates throughout the day
    • Blogs
    • Photo galleries
    • Video
    • Share tools – the ability to email and post a story to social media websites

    Other newspapers that offer “free” digital access to home delivery customers charge substantially more than The Sun does for its print subscriptions.

    As a Sun home delivery customer, you receive a 70% discount off the digital-only price and it costs just 75 cents a week.

    Anne
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  • Well, what I get from the New York Times is far, far richer in content than anything the Sun offers and for no additional cost over the print version. Whereas the total amount of content in the print edition I pay for has atrophied over the years to the point where I can generally read everything in the paper that I want to read in under 10 minutes. I have kept the subscription only out of loyalty to the hometown paper and for the sports stories, but I can live without those given what it costs. I have little interest in most of the tools you talk about and feel that digital access is the only thing that justifies the point of my print subscription.

    Frankly your explanation does not offer me a convincing reason either to pay for the digital subscription or to retain the paper subscription. This may be the time to finally cut the cord. This used to be a good paper and it still has some good journalists working for it, but the management that took over the Tribune papers a few years ago ran them into the ground and gutted the content. The net result of the way this is managed will be to hurt the paper still further by alienating the only loyal customers you had left. Sad to see.
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  • Hello again,

    We'd like to see what we can do about your subscription rates. Would you mind emailing your name and address to anne.lepore@baltsun.com so I can have our customer service staff look into it?

    Anne
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  • Just make on line access free to print subscribers. This is a no brainer: you can hardly afford to lose any more subscribers. I second everything said by Andy. Most people I talk to consider me a complete chump for maintaining my subscription given what is otherwise available for free on line: e.g., WBAL locally, CNN and others nationally.
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  • Hello John,

    As I wrote above, there is a lot more content online in addition to what is available in print. And in terms of local news, we offer far more breaking news and original reporting than you can find on other websites. We hope you will continue to subscribe with us. And we can look into your subscription rate to see if we can do anything about it. If you like, please email your name and home address to anne.lepore@baltsun.com so I can have our customer service staff check your account and contact you.

    Thanks for being a Sun subscriber,

    Anne
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  • I agree that it seems wrong to have to pay twice. Major publications (This Old House, Dwell, and others) provide rich, deep online content to their subscribers and it is included in the cost of the subscription.

    If you're so intent on giving readers this wealth of information digitally, charge for the digital edition and send us the print version for free!
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