Why is Match of the Day always unavailable on iPlayer?

  • Question
  • Updated 2 years ago
On several different occasions, I've come to the BBC website to watch Match of the Day and every single time, of all the programs that I can watch with your iPlayer, Match of the Day is always unavailable.

I watch less that 5 hours of television a week. Match of the Day is part of that 5 hours, yet the monkey gods of eternal irony see fit to block from watching the only thing that's actually worth watching.

I live in Yorkshire. Not the Maldives. Not the Cayman Islands. Yorkshire.

Why can I not watch Match of the Day?
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Wayne Smallman

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  • not best pleased

Posted 6 years ago

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Andrew Bowden

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Official Response
Hello

Unfortunately the BBC doesn't have the rights to broadcast Match of the Day on the BBC iPlayer. There's a bit more about this on the iPlayer website:
http://iplayerhelp.external.bbc.co.uk...
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Wayne Smallman

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Hi Andrew and thanks for the reply.

Someone else mentioned this as being a possibility, but if this is the case, why are you showing Match of the Day in the iPlayer listings if it's not ever going to be available? All you're doing is confusing the crap out of people — people like me.

Just remove Match of the Day all together.

Incidentally, I posted my question here on GetSatisfaction and on the BBC website simultaneously, just to see if a public venue would be more motivational than a regular support request. I'm still waiting for a response from the BBC support team...
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Andrew Bowden

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I'm not on the iPlayer team so I can't give you a direct answer, however I believe the reason it's listed in the listings on the iPlayer site, is because it allows them to say it's not available rather than there just being a gap in the listings.

You can either confuse people by not mentioning it at all, or you can confuse people by mentioning it. Bit of a no win situation.
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Wayne Smallman

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You cannot confuse people by not listing something that isn't available. That's simply doesn't make any sense.

By that logic (such that it is), why list Hancock, Yes Minister or Porridge? They're not available either.

And without wanting to sound rude, but why is that you're replying to a question about iPlayer, when by your own admission, you're not a member of the iPlayer team?
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Wayne Smallman

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"... why [NOT] list Hancock, Yes Minister or Porridge?"
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Daniel Henwood

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Andrew and Wayne, if the BBC dont have the rights to show MOTD then the question really is why do they put coming soon on the listing when they could put not available? This would make sense and avoid any confusion to people of all levels of intellect. They state on the listing for Dads Army that it is unavailable and therefore no confusion is caused. If in the future the BBC do get the rights to show MOTD online then surely they could place a few simple adverts both on the iPlayer and on the MOTD programme itself making people aware that they could now view the programme online too.
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Ben Matthews

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@ Daniel Henwood - you should not say "confusion to people of all levels of intellect" - this implies that a person is stupid. I am sure that we all agree that this is not what you wanted to convey. I to find this issue frustrating and have contacted the BBC directly on the issue.

I await a response
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Daniel Henwood

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I can say what I like. Its called freedom of speech Ben. Just so you are able to understand the context upon which it was originally used I will explain for you so your feelings are not hurt any further. My comment was given to Wayne and Andrew after Wayne said that he had letters after his name and was still confused by the situation. I was merely reacting to that comment of Wayne's as he implied that he was smart by having letters after his name. I was pointing out that people of all ability could be confused by the situation they were discussing. If you want to call people of a lesser ability than others stupid then thats your choice Ben. I dont personally like using the word. Stupid.
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Ben Matthews

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@Daniel - my apologies where they are due, I only searched this topic tonight as I was also curious towards the case in point. For some reason I cannot see the comment to which you refer (I put this down to admin not showing the whole thread to people who were not previous subscribers) i.e. I was forwarded via google and it gave the slight impression that you may have been slighting another user.

Again sorry for the misrepresentation but I am sure that you can tell what angle I was coming from, freedom of speech is fine if one knows all the issues involved.

Kind regards
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Foomandoonian

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I don't see MotD listed on iPlayer. I presume you mean on /programmes? - http://www.bbc.co.uk/programmes/b00j49r0 - which I agree, does imply that the content should be on iPlayer at some point.
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Wayne Smallman

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I go through the website itself and click on an item in the listings.
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Andrew Bowden

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It is there if you go through the day by day listings - for example
http://www.bbc.co.uk/iplayer/tv/bbc_o... (Saturday's listings)
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Foomandoonian

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I'll shut up then :)
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Andrew Bowden

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If it's not listed, people wonder why it's not there - they may hunt around, trying to find it - hence you can confuse them!
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Wayne Smallman

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Andrew, I appreciate your time, but the reasons you give simply don't owe anything to common sense. None whatsoever. You're confusing people.

I've got letters after my name and I was confused. There was no obvious explanation on the web page I was on at the time and I found nothing explaining this issue in the FAQ page I found.

Put simply, I'm just not satisfied.

And I still haven't got an official reply from the BBC proper.
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Andrew Bowden

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Like I said, this isn't my area and I'm not the one who made the decision. However my role in the BBC involves making decisions similar to this kind of decision, and ultimately I can see why they did it.

And it's a case of, if you show a day's schedule of BBC One in iPlayer, as they do, not every programme will be available in the iPlayer.

So you have three options.

1) do what happens now and show the programmes in the listings that you can't watch online. Causes some confusion as we know.

2) miss out programmes that don't appear in the iPlayer. This means your days listing page has gaps. This will cause some confusion - i.e. why does BBC One's schedule have nothing on it between 10:30pm and 11:30pm or whatever. Confusion there is inevitable - it just is. During my years at the BBC, I've watched many of usability sessions, watching real people get totally confused over something I think is blindingly obvious and really easy. So I am pretty confident that if you didn't show Match of the Day on that page, there would be people going "Eh? Where's Match of the Day? Why can't I find it? Is my PC broken?"

3) don't have a schedule page. This is not desirable because there will be people who caught a programme at a time, but don't know the name. So they can go to the BBC One listings for Wednesday, look at the time of 8pm and find out it was Waterloo Road.

Note that none of those options is perfect. There is a flaw in every one.

It is of course only an issue on those schedule pages. If you go to the Sport category of iPlayer, you won't find Match of the Day listed at all. There's an argument it should be listed - perhaps in a separate "Sorry, these shows aren't available" column. But let's not go there ;)

Anyway, we may have to agree to disagree on this one!
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KevinB

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Hi Andrew,

The real problem is that the BBC are just not giving the same messages across their entire network... what you say would be ok (just about), but is undone by the Beeb themselves, which goes a long way to fueling the confusion. The following are all from BBC sources...

THIS FROM THE BBC WEBSITE ON SATURDAY...

Gary Lineker presents highlights and goals from the first day of the new Premier League season in Saturday's Match of the Day (2230 BST, BBC One/online and Sunday, 0735 BST on BBC One/online).

http://news.bbc.co.uk/sport1/hi/footb...

OR THIS FROM A CORRESPONDENT (SAM LYON) UNDER THE LIVE TEXT COMMENTARY OF THE FOOTBALL ON SATURDAY...

1950: Another crackerjack day of football, then... so good, in fact, I suggest we do it all again tomorrow - what do you reckon? Four more beauties are lined up for Sunday, with Bolton v Birmingham,Liverpool v West Brom, Sunderland v Manchester City and Aston Villa v Everton on the agenda, so make sure you join me for all of those. But before that, don't forget to check out Match of the Dayat 2225 BST on BBC One and the website (UK users only) before The Football League Show at 2345. You know it makes sense. Laters.

http://news.bbc.co.uk/sport1/hi/footb...
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strontium69

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You can watch MOTD live on BBC ONE Live - but NOT on iPlayer.

What is frustrating is you cannot watch it recorded for several days (if at all) afterwards. It always says on iPlayer (available soon after). A few days afterwards is useless for footie fans.After 3 days who wants to see old highlights?

It should say NOT AVAILABLE instead of SOON AFTER as I dont think I've ever watch MOTD on iPlayer!

Frustrating AND confusing!
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Barrie Edmunds

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I'm frustrated MOTD is not on iplayer!
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benjamin Richardson

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It's listed because you can watch it whilst it's on TV at the same time only. BBC only has limited rights and can only broadcast at set times, if you go to Iplayer at 10.30 on a saturday you can watch it on there, or the bbc sport website. Perhaps they shouldn't leave the icon up all week but it is available on saturday night and sunday morning.
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Tosh

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lol I bet the BBC canteen has a 6000 page menu with every food known to man, but with 'not available' under those which it doesn't serve
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Tosh

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eurgh the 'C' word
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mw4lsh

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Unfortunately Wayne, when you exhibit such obnoxious behaviour, you will irritate people.
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Wayne Smallman

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We clearly have vastly differing interpretations of what "obnoxious behaviour" is.

I'm asking a direct question about something that is clearly very, very misleading and deeply confusing. No one has yet provided a satisfactory explanation. What we have been given is an excuse.

Put it this way, if I did something like this in one of my client projects, I wouldn't get paid until it was fixed.

If that's obnoxious behaviour, we're all screwed, mate.
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Ricky Coole

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Obnoxious is an understatement, I wonder how he gets by in life with that kind of attitude
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Ricky Coole

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Obnoxious is an understatement, I wonder how he gets by in life with that kind of attitude
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Ricky Coole

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Obnoxious is an understatement, I wonder how he gets by in life with that kind of attitude
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Tosh

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err I think you mean mw4lsh
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Wayne Smallman

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I did indeed, and I apologise. I got bounced down to the last comment when I clicked the email link and didn't read the user's name.
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Ricky Coole

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Tosh, man up. The level of arrogance on Wayne is far more offensive than the 'c' word.

They can kick me off here if they want, I only signed up to have a word

For someone who is obviously an intelligent bloke I can't see how this issue misleads you. It really is very simple
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Dan Williams

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Chaps, chaps, chaps!

You can't watch match of the day but you can watch match of the day two on BBC iPlayer every tuesday after the show is aired for seven days. Dont ask me why you can do this and can't do the official match of the day as I dont know the answer but you can see all the goals and results on MOTD2 every tuesday for seven days after the show is aired.

Thanks and good night!
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Nick Osborn

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I agree with Ricky, I'm a Buddhist and I still found Smallman's (quite an apt surname methinks) inability to let an argument, that had clearly been answered, go, a little irritating! THEY DON'T HAVE THE RIGHTS MATE, GET OVER IT!!!!
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dwillisintooting

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if they dont have the rights, what right do they have to spend my money on signing such a contract with the premier league, I'd rather we didnt have any match of the day at all, and had it on ITV / commercial channel, rather than the overbloated BBC.
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Nick Osborn

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It's debatable, although I must admit I hated ITV's coverage a few years ago. MotD is an institution and anyone else trying to muck around with it just feels wrong - U2's 'Beautiful Day' is a great song but out of place as a theme tune for a show about football. I know it's only aesthetics but I'd rather feel warm and comfortable than cold and itchy.
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Ricky Coole

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Hi Dan,

That sounds like a good solution to me

Unfortunately this will not suffice for the pretentious arragano that is Wayne Smallman. It will add to the pot of confusion

Nice one Nick, good to see i'm not the only one
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Nick Osborn

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No probs Ricky, always on hand to rid the world of arrogance wherever possible. Just noticed that Smallman's question was asked originally a YEAR ago...!!??!! Let it go mate, but before you do I'd like to point out that your comment that Match of the Day is the 'only thing worth watching' surely can't be right considering by your own admission you apparently watch 'less than 5 hours' of television per week. Either your 'less than 5 hours' is actually '1 hour' or you simply watch nearly 4 more hours of TV that you actually don't like - either way you're a big girlie twat!!
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joelwende

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Oh my word!

How on earth is this confusing? You go to the listings and 'Match of the day' is not available. Pure and simple. What's more, there are clear explanations that just about everyone (actually it seems everyone except Smallman) can understand.

I live in Australia and have had to use technical savy to get access to Iplayer at all. Whilst I would love Match of the Day to be available (and am thrilled that MOTD2 now is) but the fact of the matter is that it isn't. Get over it.

The listings are clearly general listings with links to the iPlayer content that is available, not a statement of everything that is available.

In any case the minute that Smallman stated 'I've got letters after my name and I was confused.', he provided yet another example that an education does not ever equate to common sense. Or technical savy for that matter.

Enough said!
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kay

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your all a massive set of fucking bellends
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Nick Osborn

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You spelt 'you're' wrong, cock!
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David Ackerman

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You can watch MOTD2 on iplayer from Tuesday, although BBC Iplayer don't show Saturday's Match Of The Day as they can't legally stream it online, to watch Saturday's Match Of The Day I recommend here: http://www.footiegambler.com/category...
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jamesmcdonald

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I think the major argument in favour of including MOTD on iPlayer is that you can watch it live whilst it's being aired, which is great if, say, you don't own a TV or you're not close to one but have a wireless internet connection (i.e. in bed!)
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Phillip Urry

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I spent all day the other day going back and forth to the iPlayer to watch (hopefully) MoTD. If a program is unavailable ok I dont have a problem with that because by and large it says under it 'unavailable'

MoTD though says under it 'Coming Soon' WTF? are you deliberately trying to drive people insane? Are you some kind of sadist who enjoys the thought of people like me mooching along all day in the vain hope of being able to watch something they enjoy?

TELL PEOPLE ITS UNAVAILABLE FFS.
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Nick Osborn

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Phillip, MotD 2 IS available to watch live and then from the following Tuesday for a week, so it actually is correct to say 'coming soon'. I do agree however that a bit more clarity confirming this surely is the way to go, although I'm sure there's a very valid reason as to why this hasn't been sorted out up until now otherwise this would have been organised months ago.
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Wais Azad Malik

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hahahahaha if Unfortunately the BBC doesn't have the rights to broadcast Match of the Day on the BBC iPlayer then which monkey god has the rights!!!! as only in Britain theres a tax cursed upon its citizen to watch a nonwatchable Eastender dominating channel.. BBC ... why dont we all put a pettition in and make Frank Bruno the next king of England... thats how ridiculous the bbc are... am i making sense!!!!!
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Nick Osborn

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The BBC DO have the rights to broadcast Match of the Day on iPlayer of course they do, they just don't have the rights to show the football content because the FA sold the rights to the highest bidder which was Sky. It's pure business and unfortunately Rupert Murdoch has far too much money to push anyone out of the way. The BBC is actually a great corporation. The license fee isn't just for the TV channels, which I think (Eastenders aside) has high quality programming, it's for the radio broadcast too and I for one think Radio 1 is a phenomenal station with its specialist shows and cracking website. On that basis I personally don't agree with your comment. I do however think that the BBC should be able to provide product placement in order to give them more money. I know there is a difference of opinion because that is in effect advertising, however with them now losing half of Formula 1 to Sky also I think something needs to be done to enable them to be more competitive with their sports bids!!
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Richard Basi

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'I've got letters after my name'

Biggest arrogance fail yet. What are they - 'WUM.'?