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I’m frustrated

N600 wireless router keeps losing internet connection.

I've had my F9K1102 v1 wireless router for about a year now, and it has mostly worked quite well. However, recently I've been losing internet connection, requiring me to reboot the router with increasing frequency. Rebooting always fixes the issue, but I shouldn't need to manually reboot my router every day. I have devices connected both wirelessly and with wired connections and when the internet goes out, I lose connection on all of them until I reboot. Tried updating to the latest firmware, but that hasn't solved the problem.
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  • Hi Jesse,

    Have you tried cloning the MAC address of one of your wired computers to the router to see if that helps?

    Regards,
    Robert S.
    Belkin Customer Care
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  • I’m pissed
    Rebooting resetting Modem and/or router or reinstalling is not working this time!
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  • I’m confused
    Sorry for the long post...

    I have an N600 DB N+ (about a year old) and I have the same dropped connection issue... but it is very weird.

    My PC is connected via LAN cable.

    Every day I have to restart my PC in order to get the network connection and internet access.

    Sometimes, even within the same hour, I have to restart 2-3 times. I cannot simply logout/login - I have tried that. Neither can I just pull out the power cable on the N600 and wait 2 mins before plugging back in.

    I HAVE to restart my PC - and even then it sometimes still does not connect.

    My browser (Firefox) just says "connecting to site" and then comes back with a problem page. Ditto with Internet Explorer.

    I have the self heal set to restart every day.

    Here is the weird bit.....

    I went into the router log and have a lot of these entries:

    Dec 10 18:39:12 (none) daemon.notice pppd[32262]: PPPoE 2.4.1 started by root, uid 0
    Dec 10 18:39:12 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:39:12 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:39:12 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:39:12 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.27
    Dec 10 18:39:15 (none) daemon.info udhcpd[357]: received REQUEST
    Dec 10 18:39:15 (none) daemon.info udhcpd[357]: sending ACK to 192.168.169.2
    Dec 10 18:39:15 (none) daemon.info udhcpd[357]: check_conf_ip_assign s Mon Dec 10 18:39:15 2012
    Dec 10 18:39:15 (none) daemon.info udhcpd[357]: check_conf_ip_assign e Mon Dec 10 18:39:15 2012
    Dec 10 18:39:15 (none) daemon.info udhcpd[357]: sending ACK to 192.168.169.2
    Dec 10 18:40:11 (none) daemon.notice pppd[32262]: PPPoE disconnected
    Dec 10 18:40:11 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:40:11 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:40:11 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:40:11 (none) daemon.info pppd[32262]: Exit.
    Dec 10 18:40:11 (none) daemon.info pppd[32262]: Exit.
    Dec 10 18:40:17 (none) daemon.notice pppd[32401]: PPPoE 2.4.1 started by root, uid 0
    Dec 10 18:40:18 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:40:18 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:40:18 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:40:18 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.27
    Dec 10 18:41:16 (none) daemon.notice pppd[32401]: PPPoE disconnected
    Dec 10 18:41:16 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:41:16 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:41:16 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:41:16 (none) daemon.info pppd[32401]: Exit.
    Dec 10 18:41:16 (none) daemon.info pppd[32401]: Exit.

    What is all that?? What are those IP addresses??? What is "PPPoE disconnected"??

    I also see a lot of:

    Dec 10 18:30:41 (none) daemon.notice pppd[31163]: PPPoE 2.4.1 started by root, uid 0
    Dec 10 18:30:41 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:30:41 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:30:41 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:30:41 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.27
    Dec 10 18:31:36 (none) daemon.err smbd[585]: printing/pcap.c:pcap_cache_reload(159)
    Dec 10 18:31:36 (none) daemon.err smbd[585]: Unable to open printcap file /etc/printcap for read!
    Dec 10 18:31:36 (none) daemon.err smbd[585]: printing/pcap.c:pcap_cache_reload(159)
    Dec 10 18:31:36 (none) daemon.err smbd[585]: Unable to open printcap file /etc/printcap for read!
    Dec 10 18:31:41 (none) daemon.notice pppd[31163]: PPPoE disconnected
    Dec 10 18:31:41 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:31:41 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:31:41 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:31:42 (none) daemon.info pppd[31163]: Exit.
    Dec 10 18:31:42 (none) daemon.info pppd[31163]: Exit.

    Printcap file??

    Then, I also see this quite a bit:

    Dec 10 18:02:50 (none) daemon.notice pppd[26846]: PPPoE 2.4.1 started by root, uid 0
    Dec 10 18:02:51 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:02:51 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:02:51 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:02:51 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.27
    Dec 10 18:03:46 (none) daemon.info wanstatus[661]: Internet Status: Connected
    Dec 10 18:09:29 (none) daemon.info wanstatus[661]: Internet Status: Not Connected
    Dec 10 18:09:51 (none) daemon.info wanstatus[661]: Internet Status: Connected
    Dec 10 18:10:39 (none) daemon.info wanstatus[661]: Internet Status: Not Connected
    Dec 10 18:10:43 (none) daemon.info wanstatus[661]: Internet Status: Connected
    Dec 10 18:13:50 (none) daemon.info httpd[28462]: 192.168.2.2 login fail, wrong password
    Dec 10 18:13:55 (none) daemon.info httpd[28480]: 192.168.2.2 login success
    Dec 10 18:14:04 (none) daemon.info wanstatus[661]: Internet Status: Not Connected
    Dec 10 18:14:30 (none) daemon.notice pppd[26846]: PPPoE disconnected
    Dec 10 18:14:30 (none) daemon.info dnsmasq[340]: reading /etc/hosts
    Dec 10 18:14:30 (none) daemon.info dnsmasq[340]: reading /tmp/resolv.conf
    Dec 10 18:14:30 (none) daemon.info dnsmasq[340]: using nameserver 212.139.132.26
    Dec 10 18:14:30 (none) daemon.info pppd[26846]: Exit.
    Dec 10 18:14:30 (none) daemon.info pppd[26846]: Exit.

    Notice it says "Internet Status: Connected" at 18:03:46 and then "Internet Status: Not Connected" at 18:09:29.

    Why is internet disconnected??

    Here is the REALLY weird bit...

    My log VERY OFTEN says I am connected and then disconnected, connected then disconnected. The lamp on the router does flick between orange and blue. However I, sadly, watched the log as the lamp changed and I noticed that sometimes the lamp is orange but the router page and log says I disconnected. Also, sometimes the lamp is orange and the router page and log say I have disconnected - but I am still able to surf using Firefox/IE. What's going on there???

    Right now, the lamp is orange and the router page and log say I am disconnected - but I am managing to post this comment...

    Help, advice, explanations and pearls of wisdom gratefully accepted.

    Thanks,

    JP
    • What is the modelnumber and version of your Belkin? When you open the UI, which firmware version is mentioned in the "Version Info" box?

      When you open the UI of the Belkin, what is the CONNECTION TYPE and DEFAULT GATEWAY mentioned in the "Internet Settings" box when you DO have a working Internet connection via the router?

      PPPoE is a type of Internet Connection, meaning your modem connects using a Username and Password given by your ISP. See:
      http://en.wikipedia.org/wiki/Point-to...

      Assuming your Belkin is set to use PPPoE, when you click on Connection Type, then choose PPPoE, then Next - is the option "always on" selected? If not, the Belkin may choose to disconnect at times when your Internet connection is not actively used.

      The IP addresses "212.139.132.26" and "212.139.132.27" are your Provider's nameservers (also known as DNS servers). For example 212.139.132.26 = hx-cache-2-a-1.ns.uk.tiscali.com. Basically a nameserver translates addresses of websites you type into IP addresses your computer can use. For example: you type www.google.com and the nameserver will tell your PC that Google's IP is 173.194.67.106, so it can open the website http://173.194.67.106.

      Just to doublecheck something else:
      - open Network & Sharing Center
      - then open Change Adapter Settings (or Manage Network Connections, if you have Vista)
      - which connections are listed?

      - open Internet Options
      - open tab Connections
      - which connections are listed in the box?
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  • I too have had big issues with my router not connecting and then dropping any devices connected.

    So I returned at the beginning of December for replacement

    Status was progressing, then completed.

    But still no replacement arrived.

    If Belkin have a problem with these routers they should come clean and issue newer models to customers.

    come on Belkin sort this out.
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  • I’m frustrated
    I also have this problem. Its been going on for months now and I am frustrated with having to unplug my modem/router to reconnect. I am about to just buy a new non-Belkin router.
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  • Well I did get my replacement, but its broken.......D-Link here I come I think
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  • I had this problem a few months ago, and then it went away. Starting yesterday, I have had to reboot the router five times. usually within only 3-4 hours between each reset.

    I get no warning, and it claims to be connected to the router. If I disconnect and try to reconnect without a restart, it will not connect. I have to reboot the router.
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  • Best advice-buy a new router. I wish I would have a year sooner. It may have something to do with devices. We found we had this problem whenever we had iphones connected to the wireless.
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  • Same problem here but different, Model N450. I remain connected on the WiFi with my new Chromebook, as I did previously on the netbook, that the Chromebook replaced, but my Wife at least once per week or more often gets knocked off on her IPad. Our Daughter In Law often has a problem connecting with their IPad too, saying she only has that issue here. So it appears to be a Belkin problem. But why it does not affect this Chromebook, I do not know. May go back to my Son's previous TrendNet router (I had one also that smoked after 3 yrs.) that he gave me after he went with ATT's Uverse necessitating a new modem/router. Almost sorry I bought the router, inexpensive (Very) at WalMart. Sometimes you do get what you pay for>>LOL. I may try setting the SELF HEAL to reboot each and everyday (I just have).
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  • Hi,

    You can try to Update the firmware of the Router. Please see the Links:

    http://www.belkin.com/us/support-arti...

    Regards,

    Eric M.
    Belkin Technical Support
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  • has anyone with this problem tried disabling the router's firewall and seeing if the problem goes away?

    theory is the firewall prevents incoming unless a paired outgoing was issued...DHCP renew for DYNAMIC connection (and perhaps other types of connection) is an unpaired incoming that may be blocked by the firewall (you'd think the people who wrote the firmware would have thought of this exception...apparently not). Depending on your lease time the interval for renew is usually 1/2 the lease time...if the renew can't be done, the lease expires and you have to restart to get a new lease. When the ISP changes it's standard lease time to manage load (get rid of inactive leases frequently) you could actually see a previously stable connection become unstable.

    just a thought...for what it's worth, read about this problem in another community.
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  • I solved my problem by taking it back to the factory settings, then re-inputting its' network ID (SSID and my passkey)
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  • Hi Steve H. Karsten,

    It's good to hear that.

    If you will encounter any issue, here is the link to visit our Online Support site:

    http://www.belkin.com/us/support

    Please keep us posted.

    Regards,
    Sally C.
    Belkin Technical Support
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  • I’m Frustrated
    I'm having this same problem. I read this thread and do not understand what I'm supposed to do to fix it. The Belkin technical support page like above is just a general link. There's no link to a solution
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  • If you know how to go INTO the router, using its' "HTTP," addy, do that, and find the one on the left hand options doing what I did, setting it back to its' FACTORY settings. Then start over, naming its' SSID, I think it is called, and re-inputting whatever passcode key you gave it. That solved my issue. May solve yours.
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  • What I did all of my working career, trbl shoot. Four years as a Naval Electronic tech & 28 yrs. with the local Telco.

    Second nature to me :-)
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  • I’m Quietly confident
    I've got one of these N600 modem-routers too; I wonder if Steve's fix is still working for him? (Haven't had a chance to try it on my unit yet.)
    Kind regards,
    Roger V.
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  • Sure is. I have not had any more incidents since going back to factory default, then re-inputting my stuff.
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  • Hi Steve,

    Thank you for sharing your knowledge. We truly appreciate it. :)

    Regards,

    Zerabelle
    Belkin Technical Support
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  • You're welcome, again. However I re-checked the box, and mine is the N150, different, I'm sure, but mainly the same, mainly having better distance coverage I assume, but all the internal settings, software (Translations as we called that in the phone co.) are probably nearly alike.
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  • Unfortunately, Steve's suggestion didn't work for my n600 (and I see he's got an N150, which may be quite different in hw and fw) but it was an interesting experiment, anyway. and thanks to Zerabelle for your comment. :-)
    • Hi Roger,

      Have you done an update to its firmware as mentioned in the previous comments? To get the latest firmware, you may get it from this link, http://www.belkin.com/us/support-arti...

      Once done with the update, do the proper reset by pressing down the reset button for 30 seconds while the device is on. Unplug the device to power it off. Plug it back in and reinstall the settings.

      Optimize the wireless network by assigning a unique name and choosing from either WPA-PSK or WPA 2 PSK as the Security Mode instead of choosing the combined one.

      Hope that helps.

      Liezl F.
      Belkin Technical Support
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  • I’m Happy
    Hi Liezl,
    Sorry, but I've solved the problem by taking this router back to the shop and getting a refund. (I then went to the dark side.... of the same shop :-) and purchased a Netgear N600, or DGND3700v2.) But while I had the Belkin, I did check the firmware using the built in utility, and it said I had the latest revision.
    So, thanks for the help,
    Kind regards,
    Roger V.
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  • Have same problem with my n600, despite having the latest firmware and did a reset more than 5 times I dumped it in the garbage and went asus..will avoid belkin from now on
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