Problem seeing callers

I've been having problems with my switchboard my last couple of shows. My callers aren't showing up in my call cue. What's the dealio?

I know they're there cause they're telling me thru texts and such but they don't appear to be able to answer them. Is this a bug that can be fixed?
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  • This reply was removed on 2012-05-01.
    see the change log
  • This reply was removed on 2012-05-01.
    see the change log
  • This reply was removed on 2012-05-01.
    see the change log
  • Hi there,

    There are some hosts that are experiencing this problem with callers not showing up on the queue, that we are working on. One way to make sure that you can see your callers is to refresh the studio page, by pressing the refresh or reload button on the browser.

    Now, as a note....This is one of the only common factors we have found with this issue; some hosts have bookmarked the studio in their browser which takes them to a previous version of the studio. This is causing the studio to not update. So what they need to do is delete that bookmark, go into the studio from the drop down menu and once they are in the studio book mark it again (or, to be on the safe side, just go into it from the drop down menu.)

    If this happen again please let us know while the show is live, by contacting us using the help button on the top right side of your studio!

    Best,
    Cynthia
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  • Thanks for the reply Cynthia I will refresh the studio page and hopefully that'll help. I do not use a bookmark for the studio so that's not the problem. Thanks again!
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