Skype audio garbled peridocially

I use Skype for hosting and it generally works very well. About once per show (usually well into a 2 hour show) the caller/ guest audio will all of a sudden become garbled to me. I can always fix it by disconnecting and reconnecting without ending the show. It is usually good for the rest of the show.

I do not think it is hardware or connection speed related. I have a quad core with 8 GB or RAM and a 20MB cable internet connection. I have never noticed this issue with Skype anywhere except on BlogTalk. Usually, if someone has a poor Skype connection the call will just drop.

I will try my laptop next show and see if the problem occurs on another PC.
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  • John C Sweet (Assistant Director of Operations) March 19, 2012 18:18
    HI RC, we are glad to help and it sounds like you have a great system!

    It would be helpful to know what your internet speeds really are in real time, would you mind going to http://speedtest.net and clicking on Begin test and share the results with me?

    Are you hard wired with an ethernet cord to your modem or using WIFI?

    Thanks and I will look for your reply,

    Best,

    John Sweet
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  • Download: 15.65 Mb/s Upload 0.97 Mb/s Ping 41ms

    My PC is hardwired to the router.
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  • John C Sweet (Assistant Director of Operations) March 19, 2012 18:32
    Thanks for the reply!

    The upload speed is considerably low, try resetting your modem/router and conduct the test again, you should be in the 4mbs there.

    Let me know!

    Best,

    John Sweet
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  • No, it is really that slow. I have complained to Roadrunner and it is what it is. My previous package was 10 Mb down and 0.5 Mb up. I upgraded to the 20/1 Mb package.
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  • John C Sweet (Assistant Director of Operations) March 20, 2012 14:54
    Thats probably going to cause you issues, May want to use your landline phone or cell phone, or just go with Skype as best you can.
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  • I am not sure I buy into the problem being the upload speed. Last night when the problem started I tried something different. I took myself into the screening room and then back out again and it and the audio cleared right up. I didn't have it happen again during the show. Maybe it was just a coincidence. If it happens next week I will try that again and report back.
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  • I’m frustrated
    I had the same issue. First I tried Skype wireless and it was poor quality and then tried the wired connection and got disconnected twice. What I did record was garbled? My download/upload speed is .67 mbps/.44mbps with 440 Ping.

    What do you recommend as I tried the cell phone and it was very hollowy sounding. Thanks

    Anthony
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  • EMPLOYEE
    I’m confident
    John C Sweet (Assistant Director of Operations) April 03, 2012 15:47
    HI Anthony, thanks for doing the speediest!

    Unfortunately those internet speeds are too slow to run Skype and your other browsing sites without running into sound issues.

    You should be at least 5mbps or higher for download and 3mbps and higher to have a good experience.

    Your ping is also way too high, my ping is less then 9ms. The ping is the time frame it takes to communicate with the servers and if your ping is in the 100s you will have sound issues for sure.

    You may want to contact your internet provider and find out why your speeds are so slow and see if they can fix this or increase your speeds.

    For example my speeds are: 25mbps Download and 5mbps upload and I am using cable internet.

    Best,

    John Sweet
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  • EMPLOYEE
    I’m confident
    John C Sweet (Assistant Director of Operations) April 03, 2012 15:48
    Also you can try resetting your modem and router by unplugging them and waiting for one minute and plugging them in to see if you can get faster speed results.

    Best,

    John
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  • I was hoping you guys might listen a couple of my episodes and let me know what you think my issue might be based on my audio cutting in and out? I was wsing wifi to make the call into the station both times.

    http://blogtalkradio.com/eieradio
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  • Hello Neil,

    Using Wifi to call into a show using Skype can cause packet loss which results in garbled audio, what sounds like missing words or parts of word, and often times static. Please try and plug into a modem or router when using Skype to phone into your show.

    Best,
    Blogtalkradio Team Member
    Amy Domestico
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  • The original problem that I had when I started this topic seems to have been fixed. I have not noticed the garbled audio for a month or more. I still notice an issue on some callers if they use Skype that is more a choppiness in the audio. I notice this on other non-BTR Skype connections at times too, especially for international calls.

    Neil Hess

    I briefly listened to one of your shows and it sounds like the typical Skype choppiness caused when the bandwidth is limited for whatever reason. It could be anywhere in the pipe: CPU loading on your PC, WiFi as the BTR rep mentioned, your Internet connection quality, or bandwidth limitations on BTR's side. One thing you should do is display the technical detail in Skype during calls:

    Do this: Tools--> Options--> Advanced--> Connection-->

    Then tick "Display technical call info during calls" and "Display Skype bandwidth usage"

    Now while in a call you can hover your mouse over the call window and it displays a popup with all the bandwidth details.

    Other things to check are what else is going on with you PC and internet connection during the call. If the kids are watching YouTube videos and downloading that eats up bandwidth.

    Another option is to call using Google Voice. It is free and the quality is pretty good although not as good as Skype direct connections. I do not notice the dropouts as much on Google Voice vs. Skype with my set up. However, it will cut you off at two hours so if you call in early on a two hour show you will have to call back in to finish the show.
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  • Thanks for the response, R C. I am going to buy a long Ethernet cable to see if that solves it. IF not, I may have to look into upgrading my internet connection. : (
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  • I am revisiting this topic because I am still experiencing this problem periodically. I ran a test show yesterday with another caller and after a few minutes into the show the audio I was hearing was garbled. It is not the kind of distortion that you hear on Skype when there is not enough bandwidth. I am familiar with that. This is a distortion of the audio that I hear coming back from BTR on Skype through the host connection. I know bandwidth is not the problem because I have a new cable modem and I have speeds over 15 MBPS constantly. The distortion, when there, is so bad the conversation is unintelligible.

    When I download the recording of the show everything is fine. My audio, the caller's, and any clips I played were just fine. The problem seems to be with the live audio coming back to me on Skype. Before I thought switching to the screening room and back would fix it but I think it is just the random coming and going of the distortion. It is not constant. It comes and goes and my be fine for periods of minutes.

    Just to test I did a Skype video call with a friend in Australia last night and it was flawless. I have never experienced this type of distorted audio on Skype like this with any other calls.

    I am going to try another test show and record the live audio on my end. I am not pointing any fingers but I cannot figure out why I only have this problem in particular with BlogTalk and Skype together.

    My set up is cable internet rated 15 MBPS down and 1 MBPS up, I have a Media Link N wireless router but I use a hard wired LAN connection to quad core desktop with a quality Sennheiser USB headset for Skype.
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