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Boardmaker 6.0 Plus addendum Libraries not showing up

I currently use the Boardmaker Plus 6.0 with purchased addendum libraries. When i search the library it clear displays the appropriate symbol. When I click to put it into a cell ONLY the word shows up with no picture. This is true for all addendum purchased pictures. Please help. The only way I have found it to work--is to take a screenshot and import it in--which will distort the picture quality and adds unnecessary work. Please HELP!!
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