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I’m frustrated

Paper size problem with new printer

When trying to print an activity/page, the paper size says "item1" and there is no way to select letter size paper. So the printer thinks it needs A4 paper. How can I get my printer to interact with the website more effectively? This is a new printer Canon MP2700 series. I had no problem with previous printer. This happens whether I use "any printer" or select the specific printer in page setup popup that says "format for: _____." I have settings correct on page setup menu online.
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