Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m confused

Invalid root node

My colleague created a group so we can share a resource that we're working on together, and has added documents to the group. When I attempt to open the documents, I get the error message 'Error loading board. Invalid root node in document. Closing print editor'. The colleague who added the documents is able to open them via the group. Any idea?
1 person has
this question
+1
Reply
  • Caroline,

    The reason that your getting an error is t that the file is marked private, and even though you have access to view the details page since you’re a member of a group that the file belongs to you do not have access to it.

    If you add the activity to your [ My Activities ] area then you will be able to open it.

    The developers know about the above issue and are looking into a fix for it.

    Regards,

    Dan
    Tech Support
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited