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Reward videos don't open on ipad

I uploaded several activities to Boardmaker online from Boardmaker Studio. The activities included reward animation videos from Boardmaker studio software. I assigned these activities to students to do at home. I have had feedback from parents that the reward videos don't open from the Student Center on the ipad. I tried them on my ipad and found the same problem. I got an error message that said, "Cannot play video clip. Please ensure that the video format can be played on this operating system and try again." However, the videos do open and work on my PC...just not on the ipad. What should I tell the parents to do?
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