Book won't download publisher error

  • Problem
  • Updated 3 years ago
I bought some books, when I went to download I got an error on one of them that said publisher error contact support for info. I have emailed them twice but no response
Photo of JeanenneJ

Jeanenne

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of EvanE

Evan, Official Rep

  • 238 Posts
  • 2 Reply Likes
Please let me know either the email or username for your account (do NOT give password), as well as the specific books this concerns. Please also check your spam or junk folder in your email program to make sure responses from booksonboard.com aren't being unintentionally redirected there.
Photo of JeanenneJ

Jeanenne

  • 2 Posts
  • 0 Reply Likes
My user I'd is halfdozen1
Date 3 27. Order number is 0000678061 books 4,7,and 8. Wouldn't download
Photo of EvanE

Evan, Official Rep

  • 238 Posts
  • 2 Reply Likes
The distributor for book 4 has been exchanged so that should work now. We're not detecting any errors with 7 or 8 however. What specific error message are you getting? And what are you attempting to download to?