Wanted an audiobook, not the ebook.

  • Problem
  • Updated 3 years ago
I purchased what I thought to be an audiobook, I was not given the option as to whether I wanted the ebook or the audiobook and now am stuck with an ebook. I already have a hardcopy of this book, how can I get the audiobook? If it cannot be changed to an audiobook, I would like my money back, as I don't need two copies of this book.
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jpitt

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  • frustrated

Posted 3 years ago

  • 1
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Evan, Official Rep

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At your earliest convenience, please send an email to our customer support team at support@booksonboard.com and let them know your username and the title or order number of the book in question.

You can also use the help request form found here: http://www.booksonboard.com/index.php...

Also, I know it doesn't help now but for future orders, if you click the "Add to Cart or Wishlist" button instead of the "Buy Now" button, you can select your desired format from those available. If you click the "Buy Now" button then you'll automatically get the format shown inside the "Buy Now" button (this is most commonly ePub).
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sgmaxx

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It would help if the instructions for an item communicated this. I have been searching all over the site to discover how to purchase the audiobook version. I suspect that you lose a lot of sales because of your impenetrable user interface.